**About the role**
Family Services Australia is seeking motivated and energetic team members who are passionate about delivering Post Placement Support for our Workforce Australia participants in the Wivenhoe region.
- Full time Permanent Role available with Flexible workplace conditions
- Individualized Placement and Support for our participants
- Values based, registered Not for Profit (NFP) charity and Innovation Leader
Ideally, you will have the ability to communicate effectively with a diverse range of people and experience delivering high levels of customer service in a performance orientated fast-paced environment. Our team encourages innovative thinking and a can-do approach in a supportive enjoyable workplace.
Due to the nature of our client's employment support needs, you may be required to work outside of normal business hours (on occasion) and will be required to hold a current driver's license.
**Skills and experience / essential criteria**
- Minimum of 1-3 years' experience in employment support services or related mental health/community sector.
- An understanding of the issues/challenges facing participants and employers
- Knowledge of local community agencies and the ability to identify and coordinate a range of appropriate services for participants.
- Strong communication and interpersonal skills with demonstrated exposure to challenging conversations with participants, stakeholders and employers.
- Ability to demonstrate self-reflection, resilience, and accountability within a dynamic case management role.
- Excellent prioritisation and time management ability with a strong resilience capacity, and calmness when working in a dynamic target driven environment.
**Benefits and perks**
- Competitive salary package including base salary, superannuation and not-for-profit salary packaging for up to $15,900 tax free
- Company mobile phone and laptop
- Professional, community-focused and person-centered team culture
- Annual Training, Learning and Development Plan
- Access to a Wellness Warrior Program (WWP), Employee Assistance Program (EAP)
- Paid Annual Family Days at Easter and Christmas
- Ongoing focus on learning and development through our Quarterly Community Support Framework (CSF) 360-degree appraisals.
**About the business**
Family Services Australia (FSA) is a not-for-profit organisation offering a range of supportive and collaborative services for children, adolescents, and adults across six integrated service streams.
FSA is at an exciting time in its evolution as a leading Not for Profit (NFP) community service provider in Australia, expanding our Employment Services and Mental Health Support Services across the Ipswich, Gold Coast and Tweed regions.
As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.