Delivering Exceptional Guest Experiences
The primary objective of this role is to provide warm and sincere greetings, engage with guests, and deliver unparalleled service that exceeds their expectations.
* Operate telephone switchboard stations to answer guest calls and monitor busy or unanswered lines.
* Respond to all guest calls, requests, questions, or concerns by recording and processing them efficiently.
* Address guest inquiries by contacting the appropriate individual or department as necessary to resolve the issue promptly.
* Provide guests with directions and information regarding property amenities, services, hours of operation, local areas of interest, and activities.
* Manage guest check-ins by confirming reservations, issuing and activating room keys, and coordinating with Housekeeping to track readiness of rooms for check-in.
* Ensure seamless check-outs including express check-outs, resolving any late and disputed charges, settling accounts, retrieving room keys, and requesting comments on guest's stay.
* Meet guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying suitable providers.
* Maintain cleanliness and condition of bar equipment, tables, and other tools.
* Prepare and serve hot, cold, and/or alcoholic beverages while stocking ice, glassware, and supplies.
* Hold a Responsible Service of Alcohol certification from Nationally Accredited Training provider (RSA)
* I'm Alert Food Safety Certification from City of Perth
* Prior experience in customer-facing roles is preferred
* Passion for providing excellent customer service
* Unrestricted working rights for Australia
By joining our team, you will be part of an inclusive workforce committed to delivering exceptional luxury service and creating lifelong memories for our guests.
We strive to sustain a diverse work environment where every individual feels valued and empowered to excel in their role. Our dedication to exceeding guest expectations sets the standard for rare and special luxury service worldwide.