Customer Service & Client Enquiries Consultant/Administrator (Law Firm)
**Stimulating+Fulfilling+Variety.**1st-Class famous law firm. Exciting future. Life friendly. $55,000-$75,000. Full-time. Sydney.
YOUR NEW EMPLOYER
Our client is a leading ‘brand name’ multi-disciplinary law firm (including personal injury, commercial, property, litigation, family, estates and criminal law) with an enviable 50+ years of success+ a generous spirit.
With a culture that embraces diversity+ excellence+ strong relationships+ professional growth+ helping others, it is the ‘employer of choice’ for over 100+ top professionals.
YOUR NEW ROLE
As a key valued member of the winning close-knit New Client Enquiries/Client Services team, you will love the variety and responsibility of being the FIRST professional contact for all new incoming clients (via the phone+ a few walk-ins).
Being mentored by the head Client Services lawyer, you will love this full-spectrum role:
- doing an initial 'fact-find' (asking relevant questions), attending to their initial queries, making a preliminary assessment, scheduling meetings with relevant solicitors;
- Updating client enquiries database; and
- Preparing daily enquires report.
WHAT'S IN IT FOR YOU?
- Your future is BRIGHT- perfect timing as the firm undergoes ongoing another growth;
- Be proud to be part of a leading reputable firm with a 50+ years success record + a generous corporate citizen;
- Heaps of variety+ interesting cases to STRETCH+GROW yourself;
- All training provided+ non-stop learning/ career development -learn from the best;
- Make friends+ have fun with your colleagues-supportive, encouraging friendly+ positive team;
- Vibrant+ supportive+inclusive culture;
- Extra benefits eg birthday and well-being leave.
WHO YOU ARE
We are interested in hearing from you if you:
- have minimum 12 months OR more experience in a similar new client enquiries or legal administration role in a law firm OR working in a busy phone-based customer service role (eg in a call-centre, receptionist, client enquiries) in any industry (preferably in legal but not essential)
- are a real 'PEOPLE' person with proven outstanding customer-service skills, are patient and empathetic (essential);
- have clear communication+ warm +friendly professional phone manner+ high attention to detail (essential);
- have proven ability to work in a busy, high-volume and fast-paced environment (essential);
- have strong MICROSOFT OFFICE (word, excel, outlook) + fast typing/data entry speed (minimum 55-60wpm)
- have a genuine keen interest in the legal industry+ are hungry to progress your career with a top famous law firm.
REFERENCE: MARIA YUN (0403322119)