Claims Manager
Job No: 677431
Adelaide
Max Term Full Time
Call Centre, Insurance, Contact Centre
Pay Band 2
Position Overview:
- Role Title: Claims Manager
- Contract Length: 12-Month Opportunity
- Brand: Terri Scheer
- Location: 1 King William St, Adelaide
- Start Date: Monday 27th October 2025
Make a real impact, one claim at a time.
Are you someone who thrives on helping others and navigating complex situations with empathy and confidence? At Suncorp Group, we’re looking for passionate professionals to join our Terri Scheer Claims team – one of Australia’s leading providers of landlord insurance. This is a 12-month contract opportunity starting Monday, 27th October, offering you the chance to step into a meaningful role where you’ll support customers through some of their most challenging moments.
Why This Role Matters
As a Claims Manager, you’ll be the first point of contact for landlords navigating property damage, tenant issues, or financial loss. You’ll support them through every stage of their claim – ensuring the process is smooth, fair, and handled with care.
What You’ll Be Doing
- Manage claims end-to-end – Own a portfolio, providing clear, timely updates and outcomes.
- Deliver exceptional service – Be the calm, trusted advisor during stressful times.
- Collaborate across teams – Work with assessors, trades, internal departments, and external partners for the best outcomes.
- Apply sound judgement – Balance policies, procedures, and empathy.
- Drive improvements – Share ideas and feedback to enhance processes.
What You’ll Bring
- Empathy & compassion – A genuine care for customers.
- Strong communication skills – Clear, professional, and confident.
- Integrity & accountability – Always doing the right thing.
- Digital confidence – Comfortable using systems and tools.
- Time management – Juggling priorities with ease.
- Resilience & flexibility – Thriving in a changing workplace.
Why You’ll Love Working at Suncorp
When you join Suncorp, you’re not just taking on a job — you’re building a career with a company that values your growth, well-being, and success.
- Salary: $79,500 (inclusive of 12% super)
- Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
- Hybrid working: Flexible mix of office and home.
- Work-life balance: Support to thrive personally and professionally.
- Staff discounts: Exclusive offers on Suncorp Insurance Brands (AAMI, Shannons, Apia & more) plus 400+ retailers.
- Reward & recognition programs: Celebrating your achievements.
- Career development: Ongoing training, growth opportunities, and support.
- Reputable employer: A trusted, inclusive, and diverse organisation.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Why Suncorp?
For over 100 years, Suncorp has helped people protect what matters most. We’re building a better, more sustainable future where diversity is celebrated, and every voice is valued.
If you’re seeking a role with purpose, people, and potential – this could be your next move.
Chase the Sun - Apply online today!
Need adjustments or support during the process? Reach out confidentially at glenn.stephens@suncorp.com.au
Advertised: 02 Oct 2025 AUS Eastern Standard Time
Applications close: 16 Oct 2025 AUS Eastern Daylight Time
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📌 Claims Manager
🏢 Job Details
📍 Adelaide