Job Description
The Switchboard Services Unit is a critical component of the Townsville University Hospital, providing seamless internal and external connectivity 24/7. The team ensures efficient service delivery and emergency response readiness.
Key Responsibilities:
* Manage and coordinate the operations of the Switchboard Services Unit.
* Lead a team of 17 staff members.
* Oversee interpreter bookings and maintain business continuity plans.
* Foster a culture of safety and quality.
Required Skills and Qualifications
To be successful in this role, you will require:
* Extensive customer service experience.
* Ability to manage high-tempo environments.
* Knowledge of switchboard processes and interpreter coordination.
* Licence to operate a class C motor vehicle.
* Evidence of vaccination or immunity for VPDs as per Queensland Health policy.
Benefits
This role offers a range of benefits including:
* Competitive salary between $63,000 - $75,000 per annum.
* 4-6 weeks annual leave with loading.
* Generous employer contribution to superannuation.
* Additional benefits include flexible work arrangements and professional development support.
About Your Opportunity
This is an excellent opportunity to join a dynamic team and make a real difference in the healthcare sector.