Love sports and love digital games? Then you will love working on thefan engagement team!
We specialize in building & operating digital fan engagement products - fantasy and predictor games, trivia, polling and more. We work with leading media companies and sports bodies all around the world, including the NFL, MLB, NewsUK, AFL and FIFA, just to name a few
What you will be doing, primarily
* Providing customer support for our fans (users of the games we build) via our customer support platform (Zendesk), for our products. This typically involves answering their questions and trying to understand if there are real issues we need to investigate further.
* Monitoring our products during live matches and events to ensure there are no issues (games are operating as expected), and escalate issues when they appear.
* Perform dedicated testing of our products (basically playing the games we build!).
What do we offer?
* Exposure to all aspects of the business, allowing you to learn and develop valuable skills
* The opportunity for you to complete various tasks across the group to provide you with experience in various areas ofinterest (when you’re not performing your primary support duties of course)
* Potential to build relationships & experience to gain long term opportunities within Genius
The Team
You will be reporting through the Customer Support Lead Product Integrity Team and working with a global team of other Producers/Product Managers, Account Managers, User Experience (UX) Specialists, Designers, Developers, Quality Assurance (QA) & other Support staff.
Who You Are
* A student or someone looking to get involved in sports tech with part time work
* Lover of sports and the use of digital platforms
* authentic, enthusiastic and proactive in nature
* Able to prioritise tasks effectively & and work within a team
* Ready to wear multiple hats when necessary to ensure you can support where most needed
* Able to work with remote teams and co-workers and adapt to various styles of communication
* Empathetic and conscious of tone of voice while providing users with articulate and helpful responses
* Happy to work unusual hours given the nature of the sports industry that we serve
Requirements
* Willingness to work a fluctuating schedule with some hours outside of common business hours that can shift throughout the year
* Ability to work at least one weekday shift AND one weekend shift each week
* Ability to do additional shifts during busy periods e.g. EPL season start in the UK, NFL season start in the US, AFL/NRL season start in Australia.
Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.
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Do you have the ability to work at least one Weekend shift each week? *
Please choose your three favorite sports and rank on a scale of 1 - 10 these two areas of knowledge: Rules & Scoring; Leagues, teams, players | 0 being no familiarity at all, and 10 knowing absolutely everything |. Example: Soccer - Rules & Scoring 8; Leagues, teams, players 5 *
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Global D&I Demographics
At Genius Sports we believe in better together, which means we don’t only value diversity, but we are determined to make sure that everyone here feels included and valued.
We invite all applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. All data that you provide will be completely anonymous, you will not be personally identifiable by any of the data you include.
This also means that if you choose to disclose a disability the Talent Acquisition team will not be able to identify you personally to assist with any measures that might help during the process. Therefore, if you require any support throughout the application or interview process please ensure to reach out to the team directly and make them aware of any requirements, and we will do what we can to help.
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