Get Excited about driving our cars and having the option to lease a car for you and your family at a discounted rate. Be Connected to a long term career at Nissan which can take you around the world. Have Confidence in your development through training and be supported with flexible hybrid working options. The Opportunity As the Hardship and Disputes Team Leader, you will be responsible for leading a team of Hardship Officers and Dispute Resolution Officers to deliver exceptional customer outcomes while achieving performance, quality and compliance targets. You’ll play a key role in developing capability, driving engagement and embedding a customer-centric culture. This is a highly rewarding leadership role where you will balance commercial outcomes with genuine customer care, ensuring regulatory compliance while helping customers find sustainable solutions. Key Responsibilities Lead, coach and develop a team of Hardship Officers to achieve individual and team performance targets Monitor and manage daily workflow to ensure service levels, quality and productivity targets are met Provide regular feedback, coaching and performance support, including managing performance plans where required Support customer escalations and complex queries, ensuring timely and fair outcomes Foster a positive, inclusive and high-engagement team culture Drive continuous improvement initiatives across processes, systems and customer experience Ensure compliance with policies, procedures and regulatory requirements Collaborate with internal stakeholders to support broader business objectives About You You’re an experienced people leader who thrives in a customer-focused environment and enjoys developing others. You bring a calm, solutions-focused approach and can balance operational demands with strong leadership. You will bring: Proven experience leading or supervising a team in a contact centre or customer service environment Strong coaching and performance management capability A customer-first mindset with the ability to resolve complex issues Excellent communication and stakeholder engagement skills Strong planning, organisation and decision-making skills A continuous improvement mindset and confidence working with KPIs Experience in financial services or a regulated environment (desirable, not essential) Why Join Nissan Financial Services? Be part of a globally recognised brand with a strong local culture Make a real impact on customer experience and team engagement Supportive leadership and development opportunities A collaborative, inclusive and values-driven workplace You will be contributing to Nissan Financial Services vision to be the financier of choice. Key to this is your commitment to delivering service excellence to our customers and our pursuit of best practice. As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates from all walks of life. We are committed to attracting and retaining a diverse workforce where employees feel valued, respected, and empowered to reach their full potential. Power Your Future with Nissan Financial Services and Defy Ordinary !