The successful applicant will be responsible for providing exceptional customer service and ensure a premium dining experience for all patrons of Brouhaha. To follow the direction of and assist FOH management and Supervisors as well as kitchen staff to ensure outstanding customer service and show great attention to detail.
Some of the key responsibilities of the role include;
- Set up and pack down of the restaurant
- Follow the direction of Supervisors
- Follow all checklists and procedures provided
- Provide exceptional customer service
- Taking both food and drink orders promptly and ensure customers have everything they need to enjoy their experience
- Have knowledge of the menu options and beverages available and be able to answer questions and make recommendations
- Understand Brouhaha's core range and the brewing process conducted onsite
- Prepare beverages and serve to guests
- Use of EFTPOS and POS systems
- Cash handling
- Regular cleaning and maintenance
To be considered for the role, you will ideally meet the following:
**Qualifications and Experience**
- RSA
- Hospitality/Supervisor experience
**Skills**
- **Customer service focused**:committed to providing exceptional customer service across all channels - written, phone and face to face.
- **Communication**:the ability to communicate clearly and concisely**, **varying communication style depending upon the audience.
- **Attention to detail**: excellent attention to detail and written skills when communicating with others, both internally and externally.
- **Teamwork**: willingness to assist and support others as required and get on with team members.
- **Time management/organisation**: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.
We are a young, driven team that is passionate about all things beer and food. Our new brewery is growing and is expanding across two locations at Maleny and Baringa. Both venues are central to the beautiful beaches of the Sunshine Coast or the volcanic Glasshouse Mountains. So if the opportunity to live and work on the Sunshine Coast appeals to you then we look forward to hearing from you.