About The Role
As the Account Manager for our Toowoomba area, your primary focus is balancing the best interests of the business and the client to create an exceptional customer experience and identify new business opportunities.
You understand that teamwork is essential. Collaborating with the Sales Team, you will promote a culture of working smarter through innovation, continuous improvement, and efficiencies.
Responsibilities Include
Identifying, understanding, and developing customer relationships and market offers to meet current and potential needs.
Maintaining extensive market knowledge, including competitors, suppliers, industry trends, and products, along with customer-specific forecast materials.
Monitoring customer service standards through regular review meetings with selected customers to achieve mutual objectives.
Providing exceptional customer service, including timely quotations and responses.
Facilitating development opportunities for internal sales staff, such as attending sales visits, buddying, and providing feedback.
Preparing sales forecasts and tracking actual volumes against forecasts.
Reviewing SAP reports and monitoring performance against budgets, taking corrective actions as needed.
If you're passionate about customer relationships and driving business success, we want to hear from you!
You should be proactive, engaging, customer-focused, and capable of operating autonomously with integrity.
You Will Also Have
Proven sales experience in steel, construction, or manufacturing industries is preferred but not essential.
Strong networking skills and ability to build customer connections.
Effective time management and communication skills.
Knowledge of Microsoft Office, SAP, and CRM systems.
Systematic problem-solving skills, establishing root causes and continuous improvement.
High standards for safety, quality, ethics, and fairness.
Track record of achieving revenue and volume KPIs.
Financial and business acumen, including high numeracy skills.
Valid driver’s license.
Key Benefits
Generous parental leave: 20 weeks paid Primary Carer Leave, 3 weeks paid Partner Leave, and superannuation contributions during unpaid parental leave.
Long service leave after 5 years: 1.3 weeks per year of service.
Employee Benefits Program: discounts on products and services from various brands.
Referral awards: $1500 for successful candidate referrals.
Corporate rates for private health insurance.
About Us
InfraBuild is Australia's leading steel manufacturing, distribution, and recycling business, aiming to be carbon neutral by 2030. We support construction, infrastructure, and rural sectors with sustainable steel solutions.
With a comprehensive network across Australia, InfraBuild Steel Centre is a premier supplier of metals and building products, part of InfraBuild's Steel & Tube distribution stream.
Why Work Here?
We offer more than a job, with a focus on three pillars:
Purpose-driven work: Contribute to sustainability and a legacy of nation-building.
Work well - live better: Support for work-life balance and well-being.
Build your future: Opportunities for growth and development.
We promote an inclusive workplace, encouraging candidates from diverse backgrounds to apply. We are a 2025 Circle Back Initiative Employer, committed to responding to every applicant.
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