Customer Service Representative
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
Job Description
As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service and support. You will work closely with our customers to understand their evolving needs and challenges, and identify the most suitable products and services to meet their requirements.
* You will provide personalized service to customers, ensuring they receive a seamless and consistent experience every step of the way.
* You will assist customers with account opening, unsecured lending, and banking transactions, ensuring all customer details are accurate and up-to-date.
* You will demonstrate our Smarter Banking options to customers, helping them make their banking simple, easy, and secure.
Key Responsibilities:
* Provide exceptional customer service and support.
* Work closely with customers to understand their needs and preferences.
* Identify and recommend suitable products and services to customers.
* Assist customers with account opening, unsecured lending, and banking transactions.
* Demonstrate Smarter Banking options to customers.
Required Skills and Qualifications
To be successful in this role, you will require:
* A passion for delivering exceptional customer service.
* An unwavering commitment to quality and accuracy.
* An ability to work collaboratively as part of a team.
* Resilience, self-motivation, and energy to create a positive customer experience.
* A willingness to learn and develop your skills and knowledge.
* A keen eye for detail and an appreciation for inclusion and diversity.
Benefits
We offer a range of benefits to support your career development and well-being, including:
* Ongoing training and development opportunities.
* A supportive and inclusive work environment.
* A competitive salary and benefits package.
* The opportunity to work with a dynamic and growing organization.
Working Hours
This role is based at our Cobram branch, however, you may be required to cover branches in Yarrawatta, Benalla, Wangaratta, or Shepparton on occasion. A driver's license and transport are essential for this role.
A diverse and inclusive workplace works better for everyone. We believe that our people make us who we are, and we're committed to creating a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves.