Market Operations Manager
This role involves working collaboratively with various teams to create and implement category solutions that deliver value to clients across Australia and New Zealand.
* Lead the implementation of saving initiatives for Australia and New Zealand markets.
* Support Global Category Management team to finalize category initiatives for local proposals.
* Coordinate communication with suppliers (local/regional/global), HFM, and MB DC along the process, including market practice/requirements sharing, process training, and transition planning.
* Support Global Category Management team to review, align, and complete compliance documents required by legal team.
The ideal candidate will have excellent communication skills, be able to work independently and as a team member, possess analytical and solution-oriented skills, flexibility, and proactivity. Experience working within McDonald's system and knowledge of restaurant operations would be preferable. Proficiency in English (written and spoken) is also required.
Key Responsibilities:
* Identify non-compliance issues, report them to relevant CM, and monitor corrective actions through resolution.
* Support CMs on quality and sustainability matters.
* Provide regular updates to the Category Manager and flag any critical delays or risks.
* Maintain oversight of pending approvals and escalate bottlenecks as necessary.
Skillful supplier relationship management is essential for this role. The successful candidate will serve as the primary contact for administrative queries from suppliers during onboarding and contracting. They will also ensure all local suppliers have proper compliance documents in place and conduct regular meetings with key suppliers on projects, market initiatives, and supply review.
Requirements:
* Lead local system setup and maintenance - ARCHI, Monday.com, and MB DC part, including pricing and meeting customer monthly pricing schedule.
* Support global system setup and maintenance - SIM.
* Track all workflows to ensure timely processing and completion.
* Ensure transparency and alignment by preparing clear status reports, checklists, and timelines.
With 110 million customers engaging with our clients every day, we're looking for someone who can provide insights on markets' Ops core category improvement opportunities in scope, process, and total cost efficiency.
This role offers a unique opportunity to work in a collaborative environment, driving breakthrough business ideas and making a significant impact on our clients' success.