Customer Relationship Officer
We are seeking an exceptional individual to deliver outstanding customer experiences by meeting their end-to-end banking needs. This role requires the ability to build rapport with customers, communicate effectively, and provide personalized solutions that truly meet their requirements.
This is a permanent, full-time position located in Seddon, VIC. The roster is 76 hours per fortnight.
About the Role
* Deliver win-win solutions for our customers and stakeholders.
* Stay up-to-date with industry trends and developments, and support customers with their digital literacy and online banking needs.
* Guide customers through personalized lending solutions, ensuring they receive the best possible outcome.
* Embrace lifelong learning opportunities, including on-the-job training and professional development programs.
* Build connections and contribute to community development initiatives.
This is an excellent opportunity for a motivated and customer-focused individual to make a real difference in people's lives. If you have a passion for delivering exceptional customer service and building strong relationships, we encourage you to apply.
Key Responsibilities
1. Provide personalized banking solutions that meet customers' unique needs and preferences.
2. Develop and maintain strong relationships with customers, colleagues, and stakeholders.
3. Stay up-to-date with industry trends and developments, and adapt business practices accordingly.
4. Continuously seek opportunities to improve processes and services, ensuring they meet or exceed customer expectations.
5. Contribute to community development initiatives, fostering strong relationships between the bank and local communities.
What We Offer
* A dynamic and supportive work environment.
* Ongoing training and development opportunities.
* A competitive salary and benefits package.
* The chance to make a real difference in people's lives.
We believe a diverse workforce supported by an inclusive culture is central to our success. To ensure that you feel supported and are set up for success, please don't hesitate to reach out if you require any adjustments to the application or interview processes.
This is an exciting opportunity for a motivated and customer-focused individual to join our team. If you have a passion for delivering exceptional customer service and building strong relationships, we encourage you to apply.
Please note - once you have submitted your application, you will receive an email to complete a Pymetrics online gaming assessment.
We appreciate your interest in this role and look forward to reviewing your application.