Customer Service Representative Job
Are you a warm and welcoming individual who is passionate about delivering exceptional customer experiences? Do you have excellent communication skills and the ability to work well under pressure?
This role is perfect for those who are eager to start their career in customer service. As a Customer Service Representative, you will be the first point of contact for our guests, providing them with a seamless and positive experience from check-in to check-out.
* Key Responsibilities:
* Provide exceptional customer service to guests via phone, email, and in-person
* Manage guest check-ins and check-outs efficiently
* Answer inquiries and resolve issues in a timely manner
* Assist with reservations and payments
* Provide local knowledge and recommendations to enhance guest stays
Requirements
To be successful in this role, you will need to have:
* Previous customer service or front office experience
* Strong communication and interpersonal skills
* Confidence using computer systems and able to learn new software
* Presents professionally and has a positive, can-do attitude
Benefits
We offer a range of benefits to support your career growth and wellbeing, including:
* Career Growth: Learning and development programs
* Exclusive Hotel Deals: Discounts on stays at Minor Hotels in Australasia
* Global Perks: International accommodation discounts across our hotel brands
* Retail Rewards: Cashback and discounts at top retailers
* Experiences: Discounted entertainment and activities
* Banking and Insurance: Exclusive health insurance offers and workplace banking benefits
* Generous Leave: Parental and birthday leave
* Wellness Boost: EAP and tailored wellness support