This newly created key leadership role will be working with an established and flourishing multidisciplinary allied-health organisation that delivers high-quality, client-centred therapy to urban, regional and rural communities across North Queensland.
They are seeking an experienced and people-focused Practice Manager to lead the administration team and ensure the smooth, professional and compassionate running of their client facing and administrative operations.
This role is being hired on a permanent full-time basis and is located in the established central Townsville clinic.
Role Summary:
The Practice Manager is responsible for the efficient day-to-day coordination of all Allied Health services, ensuring a high-quality client experience and optimal use of therapist capacity. The role oversees client scheduling, administrative coordination and supports productivity, billing and funding utilisation outcomes.
Working closely with therapists, administrative staff and senior practitioners, the Practice Manager ensures services are delivered in a timely, effective, and sustainable manner.
Responsibilities and Duties:
* Act as a trusted, professional first point of contact for clients, carers, visitors and callers, delivering culturally safe, empathic interactions
* Supervise and support two experienced administration staff
* Coordinate and manage client enquiries, appointment scheduling, including confirmations, changes, and reminders
* Intake and Triage management – overseeing and ensuring the smooth process of liaising with new clients, understanding clients' needs and matching them with an appropriate therapist
* Optimise therapist calendars to maximise productivity, utilisation, and billable hours
* Monitor therapist caseloads, team capacity, and service delivery performance against KPIs
* Support effective use of client funding by monitoring utilisation and identifying trends or risks
* Maintain accurate scheduling and administrative systems
* Liaise with clients, therapists, and internal stakeholders to ensure smooth service delivery
* Financial management EFTPOS and receipting processes, ensuring consistency and compliance, reconcile and monitor daily financial transactions
* Procurement of office supplies, consumables, and resources, balancing cost-efficiency with clinic needs.
Skills, Attributes and Experience:
* Minimum 3 years' experience in healthcare, NDIS, aged care, or allied health administration
* Proven ability to independently manage complex administrative functions in a busy clinical environment
* Advanced client service skills, including conflict resolution and management of sensitive enquiries
* Strong knowledge of client management systems
* Current Blue Card (Working with Children) and Yellow Card (NDIS Worker Screening) or ability to obtain
* Proficiency in scheduling systems and office software (e.g. Microsoft Office, Outlook).
This is an outstanding opportunity to join a flourishing Allied Health service committed to making a positive difference in the community!
How To Apply:
If you would like to find out more, please contact Kirstin Symmonds ****@starhr.com.au / 0407 381 ***
Thank you for the time you've invested in considering and/or applying for this role. Please note, only successful candidates will be