We turn the uncertain into certainProjects Assured is a Canberra-based consultancy delivering expertise to the market across Management Advisory, Capability Management, and Information Technology Services.
We are trusted strategic advisors and proven delivery partners, with an excellent reputation for solving our clients' most challenging business problems.About the RoleWe are looking for a hands-on ICT professional to support a major digital uplift program within a large and evolving technology environment.
This role focuses on improving how ICT services are designed, transitioned, and operated during periods of change, including outsourcing, vendor transitions, infrastructure migration, and security uplift activities.This is not a purely advisory role.
You will be directly responsible for identifying problems, designing solutions, and producing the documentation that enables the organisation to make informed decisions and operate effectively.Key ResponsibilitiesSupport and de-risk the transition of ICT services, including vendor changes and cloud or on-prem infrastructure movesIdentify operational issues, explain risks clearly to leaders, and drive practical solutionsDefine and document roles and responsibilities across teams and vendorsCreate and maintain service design documentation such as RASCI matrices, process flows, and SOPsDevelop clear decision briefs and executive summaries outlining options, risks, and recommendationsMap current and future ("As-Is" and "To-Be") service processes, including multi-vendor hand-offsApply user-centred design principles to improve service deliveryFacilitate workshops and support stakeholder engagement and journey mappingContribute to workforce, operating model, and governance improvementsSupport change activities including communication, engagement, and trainingAbout YouStrong practical experience in IT Service Management (ITSM) or service transition environmentsProven ability to produce clear, high-quality documentation and diagramsExperience tracing services end-to-end, from user experience through to infrastructureConfidence working through ambiguity and building consensus without relying on formal authorityStrong attention to detail, particularly when defining roles and accountabilities (RASCI)If you enjoy solving complex operational problems and turning them into clear, workable designs, this role offers the opportunity to make a real impact.What we offer4 x well-being days per year and an allowance in addition to your leave entitlements to focus on wellbeingAccess to a wellness and fitness class membership, on us
A commitment starting at 5 days per year to go towards your professional development goalsAccess to a personal goal-setting programA wide range of social and community activities for you and your family to take part inWe are committed to fostering diversity, equity, and inclusion.
Our teams bring together individuals from various backgrounds, experiences, gender identities, abilities, and perspectives.
What unites us is a shared dedication to valuing each person's unique viewpoint and creating an inclusive environment where everyone feels safe, respected, and a sense of belonging.
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