For us, passion for trading is simply in the genes. The small family business established by the brothers Carl and Heinrich Heinemann in 1879 has developed into a major distributor and retailer for the international travel retail market. Despite our international profile, we remain a family business, and we place great value on people.
Your new job includes
As key member of our retail operations team, the Retail Trainer will be the main responsible to make sure the team is provided with relevant, frequent and consistent content in regard to product and service, aligned with Heinemann's vision of turning travel time into valuable time, as the most human-centric company in global travel retail. Reporting into the Head of Operations, you will join a passionate team of retail leaders to ensure our vision, mission and commitments of developing Impressive Employees, and delivering Unforgettable Experiences to our customers, is realised.
What you will get:
* Exclusive Staff Discounts - Enjoy up to 20% off in-store and a massive 70% off during our legendary Family & Friends Sales.
* Extra Paid Leave - Celebrate your milestones with an extra day of Annual Leave every anniversary, plus Marriage Leave, Purchased Leave, Paid Parental Leave, and Bereavement Leave.
* Rewards That Reflect Your Value - We offer competitive pay, annual salary reviews, and a performance-based bonus scheme to recognize your impact.
* Work-Life Balance - Enjoy free on-site parking, fixed rosters for Retail positions, and depending on the position, 1 work from home day per week for your flexibility.
* Grow With Us - Fuel your career with learning and development opportunities from hands‐on training with our Retail Training Team to e‐platforms like LinkedIn Learning and Bridge.
* Make a Difference - Be part of something bigger through our Diversity, Equity, Inclusion & Belonging Program, and our commitment to Reconciliation.
* Wellbeing First - Access six free sessions with our Employee Assistance Program as an addition to your personal support system for navigating life's ups and downs, both at work and at home.
* Celebrate You – We shine a light on our team through Monthly Heinemann Hero Awards, a $25 Birthday Voucher, and fun social events all year round. We love to celebrate our people!
You will be responsible for (but not limited to):
* Partner with the retail operations leadership team to drive sales performance, a culture of service excellence, and introduce and embed new initiatives.
* Deliver a high standard of retail training to all locations of our retail operations team.
* Support with the development of retail training programs and be the key point of contact for outsourced training providers to ensure all training is aligned with the Heinemann way of working.
* Monitor customer service feedback, and partner with the Head of Operations to implement and embed new initiatives to continually improve on the customer service experience for the Heinemann customer.
* Ongoing presence at all Heinemann Australia stores to provide exceptional support in developing our retail team member's capabilities, and attitude and ability to delivering exceptional customer service.
* Identify and coach 'service champions' in our stores, to create advocates for exceptional customer service experiences.
* Develop a training calendar for operations procedures to ensure all retail team members are educated on best practice procedures and are up to date with current operations policies.
* Assist the sales operations leaders to embed an exceptional standard of Heinemann grooming standards, as part of our service offering.
What you should bring along:
* Previous experience in training and facilitation in a service-based industry (i.e. - fashion, perfume & Cosmetics, hotels)
* Certificate IV in Training and Assessment, or equivalent on-the-job training experience.
* High level of communication skills (written and verbal)
* Ability to influence and positively engage stakeholders
* Ability and willingness to travel interstate.
* High level of organisational skills, with intermediate to advanced proficiency with Microsoft Word, PowerPoint and Excel.
* A passion for best practice customer service.
But it is not just all about us! At Heinemann we offer a great working environment with plenty of perks! We have staff discount from our retail outlets when you travel, career development opportunities, corporate activities (Birthdays celebrations, Heinemann Heroes, Family & Friends sales), but most importantly the opportunity to be part of a team who understands that our people are at the core of everything we do.
Sound like you? We would love to hear from you, please submit your resume by clicking on the' apply now' button below. Note only shortlisted candidates will be contacted.
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