Since 2004, Highgrove Bathrooms has been supplying Australians with the highest quality bathroom, kitchen, laundry products and fittings. This is why we continue to be a trusted brand amongst tradesmen, builders, developers, interior designers and DIY renovators.
We're seeking an experienced Store Manager to lead our team on a permanent, full-time basis. This pivotal role involves overseeing all aspects of store operations, driving sales performance, and ensuring exceptional customer service. Essential requirements include prior experience in team management, customer service, retail sales and availability to work Saturdays.
What we offer:
- The opportunity to work with designer bathroom products and fittings
- On the job training
- Monthly staff bonus (based on KPI's)
- Staff discount on product
- Immediate start
The Opportunity:
- Complete store managerial duties including banking, budgets and rosters
- Consistently achieve sales, store and personal KPI targets by training, motivating, mentoring and providing feedback to staff
- Action staff hiring, promotions and disciplinary procedures (where required)
- Ensure thorough induction and training for all new staff members
- Ensure high levels of customers satisfaction through excellent service and maintaining a fully stocked store
- Manage all issues arising from staff or customers (complaints, grievances etc)
- Manage trade accounts for store (if applicable)
- Manage stocktaking and stock control for store
- Manage the receipt and distribution of shipments
- Maintain showroom and warehouse ensuring it is kept clean & safe at all times
- Reporting and sales management
- Implement, train, monitor and adhere to company WH&S standards
- Implement, train, monitor and adhere to company policies and procedures
Skills & Experience:
- Manual Driver's License required
- Management experience in the retail sector is preferred (plumbing or interior sales advantageous)
- Experience in managing and meeting KPI's
- Good level of computer literacy and MS applications
- Ability to build effective working relationships
- Solid communication and interpersonal skills
- Staff and Customer management skills
- Strong organisational skills
Other Benefits Include:
- Unlimited access to the GO1 learning platform
- Discounts with hundreds of retailers through our HRIS platform
- 24/7 mental health and wellness support through Sonder.
This role requires a reliable, motivated individual who works well within a small team. If this is you hit the apply button now.
Due to the expected high number of applicants only successful candidates will be notified.
Applicants who reach the final stage of consideration for this position will be required to authorise a criminal history check and may be subject to a fitness for work examination. It's important to empha-sise that individuals with a criminal history or physical limitations are not automatically disqualified from applying for this position. Each application will be assessed based on its individual merits
Date Posted: 29 May 2025
Location: Penrith, New South Wales 2750
Position Type: Full-time Permanent
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