Join our dynamic team as a Home Claims Officer in our Sunshine Coast HQ.
As a Home Claims Officer, your role will be central to Youi’s reputation and relationships. You will play a crucial role in end-to-end service delivery of claims when our customers need us the most.
By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure our Youi clients have a positive and memorable claims experience.
In our busywork environment, no two days are the same. You'll be part of a team that thrives on challenges, celebrates successes, and values collaboration. If you are passionate about customer satisfaction, enjoy finding creative solutions in complex situations, and want to be part of a supportive and engaging team, we encourage you to apply now.
Responsibilities:
1. Manage your own portfolio of claims
2. Help our customers in their time of need by processing their claims from start to finish
3. Problem solving on a daily basis to reach outcomes that work for both our clients and Youi
4. Be a direct point of contact for customers, service providers and Assessors to ensure the smooth processing of each claim within your portfolio
A bit about you:
5. Exceptional verbal and written communication skills, with the ability to effectively present and articulate information
6. Experience in administration, with high attention to detail
7. Strong problem-solving skills and sound decision-making capabilities
8. Familiarity with case or portfolio management is a plus
What We Offer:
9. Monday - Friday role (no weekends)
10. 22 Days Annual Leave, plus volunteer leave and Annual Salary Reviews
11. Career progression opportunities – we believe in promoting from within
12. Paid induction training and ongoing career development
13. Onsite Barber, Brow Bar and Massage
14. Games Room and free use of the Youi Bicycle Fleet
15. Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
16. Free Skin Checks, Flu Jabs and Wealth Mastery Sessions
17. Onsite Car Detailing Service
18. Discounted Insurance Products
19. Great Work Life Balance with set start and finish times
20. Casual Dress code
21. Free use of Olympic size Pool and Gym
22. End of Trip Facilities
Don't tick every box? We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.
We would love the opportunity to get to know you better, but we know it works both ways. Get to know a little more about us at youi.com.au and click "