Role Overview
The Account Services Officer position provides solutions that matter to our Members.
We seek an experienced professional to join our collections team, responsible for achieving monthly targets and key performance indicators (KPIs).
About This Role
* Proven experience in credit control or collections is essential
* Strong negotiation, communication, and conflict resolution skills are required
* High attention to detail and excellent organizational skills are necessary
* Proficiency in collection systems and Microsoft Office Suite is expected
* Knowledge of relevant laws and regulations is necessary
Key Responsibilities
* Support the collections team to achieve monthly targets and KPIs
* Manage high-value and complex accounts, ensuring timely resolution of outstanding debts
* Execute collection strategies and process improvements
* Proactively follow up on overdue accounts
* Liaise with internal departments and external stakeholders to resolve disputes
* Ensure compliance with relevant legislation, company policies, and ethical standards
Requirements
* At least 2 years' experience in a similar accounts or customer service role
A Great Place to Work
* Work flexibility – flexible hours or remote work arrangements available
* Development opportunities and training offered
* Paid parental leave for both parents
* Social events and community engagement
* A supportive workplace with benefits including wellness programs
* Amazing benefits such as gym membership and private health benefits