Children's Services Administration Officer
6 month fixed term contract
30-38 hours per week
YWCA Canberra is seeking a detail-oriented Children's Services Administration Officer to join our Children's Services accounts team for a fixed term contract. Reporting to the Children's Services Accounts Manager, this role is responsible for the accurate and timely processing of accounts and administration tasks for our Early Childhood Education and Care Services and School Age Care Programs.
Key Responsibilities:
* Process childcare accounts, enrolments, bookings, and attendance records.
* Assist with fee collection, debt management, and banking reconciliations.
* Administer Child Care Subsidy (CCS) requirements and liaise with families and external agencies.
* Provide excellent customer service through phone and email communication.
* Support the Accounts Manager with reporting, compliance, and general administration tasks.
About You:
* Strong attention to detail and ability to maintain accurate records.
* Strong interpersonal skills, written and verbal communication skills, with the ability to liaise professionally with internal and external clients
* Ability to work independently and co-operatively within a team
* Capacity to multitask and manage competing priorities in a fast‑paced environment
* Understanding of confidentiality requirements and sensitivity to client needs
* Experience using Xplor, or the ability to learn new systems quickly
* Proficiency in Microsoft Office applications (Excel, Word, etc.)
* Must hold a Working with Vulnerable People registration
Join a values-driven organisation committed to supporting families and children in our community.
Apply now to be part of our Children's Services team
What YWCA Canberra offers:
* Competitive base salary
* Flexible working options to support work-life balance including a 9-day fortnight, 4-day compressed work week and varied working hours to accommodate work-life balance.
* Salary packaging that can increase your take‑home pay by up to $5,000 annually
* 50% gap fee discount on childcare fees at any YWCA Canberra service
* Excellent professional development opportunities
* Access to Employee Assistance Program for guidance and counselling, plus annual flu vaccinations
* A supportive, inclusive, and values‑driven workplace
How to Apply
Apply now via the SEEK candidate application portal and be part of our impactful journey.
1. Visit https://ywca- to access the position description.
2. Submit your application, including a resume and cover letter via the SEEK portal.
Applications close 8 February 2026.
Want More Information?
For a confidential discussion, please contact: Anna Payne-Steinmann by emailing
Make a different with us.
At YWCA Canberra, we've been championing change since 1929, empowering women and promoting gender equality for nearly a century. Our legacy isn't built on words alone; it's rooted in real action. Every day, we transform lives through our community services, affordable housing programs, early childhood education, and leadership initiatives. Our impact is tangible, and our commitment to building an inclusive, equitable future remains stronger than ever.
YWCA Canberra reserves the right to close this role early if a suitable candidate is found prior to the closing date.
YWCA Canberra is committed to the safety of children and young people. As such, successful applicants will be required to participate fully in all child protection risk management recruitment processes and ongoing character checking and assessment processes.
YWCA Canberra is an equal opportunity employer. People from diverse backgrounds and with diverse life experiences are encouraged to apply. We specifically encourage Aboriginal and Torres Strait Islander people to apply.