Teleradiology administration officer

Imaging Associates (IA) is a doctor‐led, highly respected and rapidly growing radiology business with practices across the Eastern suburbs of Melbourne, Gippsland, and Wagga Wagga. IA prides itself on providing cutting edge diagnostic imaging services with a focus on clinical and patient excellence. We are on a strong growth trajectory and are committed to providing a premium and professional service as we continue to grow.

Imaging Associates is seeking an organised, proactive and people‐focused administrator to play a pivotal role in supporting our Radiologists and keeping our Support Office running smoothly. This is a highly visible position where your ability to prioritise, problem‐solve and deliver exceptional service will make a meaningful impact every day.

You will provide high‐quality administrative and clerical support to the Radiologist team, ensuring workflow runs efficiently in a fast‐paced clinical environment. This includes managing internal and external calls, reviewing reporting requirements, prioritising cases with rostered Radiologists and liaising with hospitals to meet reporting timeframes. You will source and provide patient information as required, maintain accurate records in the RIS and troubleshoot issues such as image quality or reporting discrepancies to resolution.

Alongside this, you will take ownership of the day‐to‐day management of the Support Office, creating a professional, safe, and well‐organised workplace. You will manage reception enquiries, mail and deliveries, maintain meeting rooms and amenities, oversee office supplies, and coordinate facilities, maintenance, security and OH&S requirements.

Building strong, collaborative working relationships will be central to your success, as you partner closely with the Radiologist Workflow and Teleradiology teams and a range of internal and external stakeholders.

This role suits someone who enjoys contributing to continuous improvement, values teamwork and takes pride in being the go‐to person who keeps everything running smoothly behind the scenes. You'll be comfortable balancing structure with flexibility, and confident supporting senior medical professionals in a dynamic, professional setting.

The role is based on site at our Support Office and operates & rostered between 7:00am to 6:00pm, working days are Monday to Sunday (including 1 weekend day). Also Flexible to consider 0.6 FTE (3 days working) for the right candidate.

This is a Permanent Full‐Time opportunity!

What are we looking for?

• Previous administration experience in delivering high quality customer service with medical and/or health sector.
• Excellent communication and interpersonal skills with the ability to develop positive working relationships.
• Ability to demonstrate professional diplomacy and discretion while maintaining confidentiality.
• Demonstrated ability to anticipate and proactively meet the professional needs of the Radiologist team.
• Strong problem‐solving capabilities with a process improvement mindset.
• A positive and flexible approach with the ability to work under pressure at times.
• Proficiency in Microsoft Office suite of programs (knowledge of RIS and PACS software advantageous).

What do we offer?

• Join a progressive and growing business with genuine opportunities for career development.
• Work with an experienced, passionate and supportive team committed to excellence in patient care.
• Structured induction and onboarding to support your success from day one.
• Competitive remuneration package.
• Free onsite parking.

If you're driven by a passion to deliver excellent customer service and want to make a positive and meaningful impact to the community, join us and be part of a team that truly makes a difference.