Hours per fortnight
73.50 hours per fortnight - flexible options available.
Duties
* Assess, enquire into and investigate complaints under the Energy Ombudsman Act 1998 and other legislation as may be required.
* Negotiate appropriate solutions and strategies to resolve complaints and where necessary formulate recommendations for improved procedures and practices, including ways to address systemic issues.
* Undertake research, reporting, assist with policy development and provide advice on matters relating to energy issues.
* Develop and maintain effective relationships with energy entities, interested parties and relevant stakeholders.
* Assist in enhancing the public profile of the Energy Ombudsman by planning, developing and facilitating outreach and engagement programs.
* Review and update website content including drafting factsheets, case summaries and relevant communication materials.
* Produce and present material regarding energy issues relevant to the community, public sector organisations and energy entities.
* Any reasonable duties as directed by management.
Qualifications
* Experience in community engagement and outreach.
* Experience working in complaints management, compliance or regulation.
* Qualifications in communications, law, education, public administration, investigations, dispute resolution or other related discipline.
Pre-employment Checks
* Pre-employment (National Police Record) checks for: Arson and fire setting, violent crimes and crimes against the person, sex-related offences, drug and alcohol related offences, crimes involving dishonesty, deception and/or conspiracy, making false declarations, malicious damage and destruction to property, serious traffic offences, crimes against public order or relating to the Administration of Law and Justice, Executive or the Legislative Power.
* Disciplinary action in previous employment.
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