Company: Carew Industries Pty Ltd
Trading As: FD Builds Rockhampton
Location: Rockhampton Area (with potential for flexible/work-from-home components)
Employment Type: Part-time (with potential to expand)
About Us
Carew Industries Pty Ltd, trading as FD Builds Rockhampton, is a growing business specialising in the sale of sheds and related building and construction projects. With increasing demand, we are looking for a highly organised and customer-focused professional to support our operations and enhance our client experience.
About the Role
This role is central to the day-to-day running of our shed sales and project coordination process. You will act as the key point of contact between customers, admin, sales, contractors, builders, and suppliers.
Working closely with the owner you will manage customer enquiries, coordinate project timelines, and ensure smooth communication across all stages of each project. Depending on your knowledge of the industry, the role may extend to assisting with sales and quoting.
Key Responsibilities
* Act as the primary contact for customer enquiries (phone, email, messaging)
* Provide updates on delivery timeframes, project progress, and issue resolution
* Manage and coordinate communication between:
* Sales
* Contractors and builders
* Shed suppliers and material providers
* Assist with scheduling and tracking project milestones
* Resolve customer concerns promptly and professionally
* Maintain accurate records of customer interactions and project details
* Support general administrative and operational tasks as required
Working Hours
* Monday to Friday
* 10:00am – 2:00pm (initially)
* Flexibility required, with potential for increased hours as the business grows
About You
We are looking for someone who is:
* An excellent communicator with strong interpersonal skills
* Highly organised and able to manage multiple tasks at once
* Confident dealing with customers and resolving issues calmly and professionally
* Proactive and able to work independently
* Flexible and adaptable in a growing business environment
Skills & Experience
Essential:
* Previous experience in customer service and/or project coordination
* Strong phone manner and written communication skills
* Good organisational and time management abilities
Highly Desirable:
* Experience in the building, construction, or shed industry
* Understanding of project workflows (from sale through to installation)
* Familiarity with coordinating trades or suppliers
What We Offer
* Opportunity to join a growing, family-run business
* Flexible working environment
* Potential for role growth and increased hours over time
* Direct involvement in a fast-moving and practical industry
How to Apply
Please submit your resume along with a brief cover letter outlining your experience and why you would be a great fit for this role.
Pay: $31.19 per hour
Expected hours: No more than 20.0 per week
Work Location: Hybrid remote in Rockhampton QLD