This is an Aboriginal and Torres Strait Islander Identified role. This is a program to improve the under-representation of Aboriginal and Torres Strait Islander people in this industry and is an equal opportunity measure under section 105 of the Anti-Discrimination Act 1991. Only applications from Aboriginal and/or Torres Strait Islander people will be considered for this role.
Kickstart your career in Information Technology with MEGT and Unisys! This is an exciting opportunity for First Nations candidates to gain hands on experience while completing a Certificate III in Information Technology. You'll be working on real projects that support Unisys's government clients in Canberra, developing your technical skills in a supportive and inclusive environment.
About Unisys
Unisys is a global information technology company that delivers high performance, security centred solutions designed to make a real difference in the world. Their vision is to enhance lives through secure, reliable and advanced technology. At Unisys, they truly believe in creating better outcomes for people and organisations.
About You
* Have a genuine passion for technology and enjoy working with computers
* Possess excellent customer service skills
* Show strong written and verbal communication skills
* Can obtain and maintain a National Police Clearance
* Are an Australian Citizen
Your Duties
* Provide first level customer support via phone and other channels, focusing on resolving issues quickly and effectively
* Troubleshoot and resolve software, hardware, and network problems in a friendly and professional manner
* Document all calls, incidents, and resolutions accurately
* Manage time and workload efficiently to meet service targets
* Assign incidents to the appropriate support group when necessary
* Act as the primary contact for customers, ensuring they receive updates and reference details for their cases
Benefits
* Full-time paid traineeship, earn while you learn, with no HECS debt
* Gain a nationally recognised Certificate III in Information Technology
* Access a range of exciting career pathways across the IT sector
* Enjoy job security and stability through MEGT, your Group Training Organisation
* Receive dedicated mentoring and support from your MEGT Field Officer
Interested?
Click \"Apply Now\" or contact *************@megt.com.au for more information or visit www.megt.com.au/jobs
At MEGT, we enable people to start their careers through Apprenticeships and Traineeships and support large and small businesses to recruit, train and grow careers. Our purpose is to provide life-changing, lifelong learning and employment solutions for all. We invite you to be part of our story.
MEGT is committed to being a Child Safe Organisation and an Equal Opportunity Employer. We have zero tolerance of racism, discrimination, harm, or abuse. We have a culture that values safety, diversity, and inclusion and encourage all qualified applicants, including minorities, genders, protected veterans, Aboriginal and Torres Strait Islander peoples, and individuals with disabilities to apply.