About the Role
This position involves supporting a key initiative within a national disability scheme.
You'll be a core team member, working under general direction to perform moderately complex tasks. The role focuses on helping individuals manage their funding to reduce overspending.
* Assessing and interpreting records, policies, and legislation to make informed funding decisions
* Engaging with individuals and their representatives to understand their circumstances and spending patterns
* Gathering information and analyzing records and provide recommendations based on evidence
* Assisting with complex matters via phone or email and have ability to have difficult discussions
* Completing administrative and data entry tasks relating to individuals
* Contributing to the achievement of key performance indicators
* Resolving issues and complaints in relation to individual plans
Key Responsibilities
* Supporting a key initiative within a national disability scheme
* Working under general direction to perform moderately complex tasks
* Helping individuals manage their funding to reduce overspending
About You
* Strong knowledge of relevant policies and guidelines
* Communication & Interpersonal Skills: Possess strong verbal and written communication skills and can handle difficult conversations with empathy and professionalism
* Analytical and Problem-Solving Skills: Have a keen eye for detail, can analyze complex information, and apply sound judgment to resolve issues
* Team and Independent Work: Can manage workload independently while also collaborating effectively with others
* IT Proficiency: Are competent with IT systems and can learn new business applications quickly
* Resilience and Adaptability: Are resilient, maintaining effectiveness when faced with major changes in work responsibilities or the environment
Please note: For Federal Government opportunities, all potential candidates must be Australian Citizens.
What's in it for you?
Working as a contractor comes with many benefits:
* Three pay runs per week ensuring timely payment
* Access to easy payslip access through My Randstad portal
* Exclusive access to roles before they go to market
* Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts Cinemas and more
* Access to employee assistance program services, including counseling
* Our team is genuine in their support for contractors