Woods & Co have partnered with a global leader in AI-powered in-store audio and automation, transforming retail spaces through intelligent software, automation, and innovative audio design. They're seeking a Customer Success Manager in Melbourne to lead enterprise client success through strategic account management, retail media campaign delivery, and new client onboarding.
You'll play a pivotal role in ensuring clients get the most from the platform, driving adoption, retention, and growth, while collaborating across internal teams to deliver seamless, measurable outcomes.
What's in it for you:
* Work with cutting-edge AI, automation, and in-store audio technology to transform the retail experience
* Collaborate with major retailers across multiple industries, helping them unlock new revenue streams
* Be a part of an impressive global enterprise with explosive growth, powering in-store audio and retail media for giants
* Innovation isn't just encouraged, it's the fuel that powers our client
What you'll do:
* Drive client success, own the client journey from onboarding to ongoing adoption, ensuring they get the most from our AI-powered in-store audio platform.
* Champion innovative solutions by guiding clients to harness intelligent software, automation, and creative audio design to craft unforgettable retail experiences and transform their stores.
* Conduct regular planning sessions with major accounts, capturing insights and onboarding process
* Track and report on key success metrics, ensuring your efforts directly influence business outcomes.
* Work closely with sales, product, and technical teams to solve challenges, share insights, and drive continuous improvement.
* Shape the future of retail: Be at the forefront of a global, rapidly scaling platform that blends AI, creativity, and data to redefine in-store experiences.
What you need:
* 3–6 years' experience in account management or customer success within SaaS, Technology, Retail, or Media
* Proven ability to own client relationships and manage complex enterprise accounts
* Experience with account administration, retail media, or media campaign delivery is highly desirable
* Strong communication and relationship-building skills, including senior stakeholder engagement
* Bachelor's degree in Business, Marketing, Communications, or a related field
* High energy, tech-savvy, and passionate about innovation
* Willingness to travel for client or site visits
If you're as passionate about this position as we are then please don't delay and APPLY NOW below! If you have questions about the role, please contact Phoebe at pditchburn@woodsco.com.au or 0483 988 071.
Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community and people with disability.
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