Job Description
InterContinental Sorrento Mornington Peninsula is seeking a part-time Reservations Agent to join our team. As a Reservations Agent, you will be responsible for answering reservations queries, resolving guest issues, and showcasing your knowledge of the local area to create a customized experience for our guests.
Responsibilities:
* Answering reservations queries for upcoming stays or in-house guests
* Resolving guest issues and using feedback to improve guest satisfaction
* Sharing recommendations of events, places of interest, and restaurants
* Leading the way as a brand ambassador
Requirements:
* Previous hotel experience in a reservations and/or front office environment
* Dynamic personality and superior communication skills
* Availability to work rotating roster shifts between 7am to 11pm over 7 days
* Opera knowledge is highly desirable
What We Offer:
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You'll be rewarded with a suite of benefits that supports you and your family's wellbeing, including paid birthday leave, enhanced parental leave, flexible work options, and proactive health days.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you're looking for a new challenge and want to be part of a global hotel group, apply now.
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