About Our Role
We are seeking a dedicated individual to manage and service a portfolio of Distributor, Franchisee, Industrial, and Intercompany accounts, ensuring adherence to Lactalis Australia's standards, policies, and procedures. The successful candidate will deliver consistent, high‐quality customer service, maintaining strong relationships while ensuring accounts operate within agreed trading terms.
Responsibilities
* Monitor assigned trading accounts and employ effective follow‐up procedures to ensure that Wholesale/Retail Distributors/Franchisees are kept within trading terms; including collection of overdue accounts.
* Generate and distribute weekly statements and invoices.
* Prepare and process Distributor payments in accordance with company procedures and timelines.
* Set up and maintain recurring financial entries to ensure accurate and consistent accounting records.
* Allocate payments and reconcile accounts as required.
* Appropriately assess, seek approval and direct claims to be processed in a timely and efficient manner.
* Manage distributor enquiries and resolve account‐related queries in a timely and professional manner.
* Negotiate with Distributors/Franchisees and adapt to new situations to provide a positive outcome.
* Facilitate the onboarding and set up of new Distributor accounts, ensuring all required documentation and system configuration are completed.
* Follow up pricing, cartage, bulk billing, and other issues with other departments as required.
* Update weekly and monthly reporting packs with relevant commentary and provide other reports as required.
* Comply with all relevant company policies and guidelines.
Accountabilities
* Complete all tasks and duties as reasonably requested by your leader.
* Pro‐actively seek continuous improvement opportunities within the business.
About You
Ideal candidate must hold a Certificate III or similar qualification (or possess equivalent industry experience), with a minimum of three years' experience in Credit and system management – preferably within an FMCG environment. Proficiency in SAP and MS365, particularly Excel, is essential. To be successful in this role, the candidate must demonstrate effective and confident communication skills, strong negotiation capability, and the ability to manage workloads efficiently. They will bring proven analytical skills and meticulous attention to detail, along with the ability to build and maintain productive customer relationships while collaborating effectively with internal teams to achieve shared business objectives.
Flexible work arrangements will be considered for this role.
We are an equal opportunity employer and we encourage applications from people regardless of gender, ethnicity, religious beliefs or ability.
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