Job Title:
Duty Manager
About the Role:
We are seeking an experienced Duty Manager to join our team. The successful candidate will be responsible for overseeing the smooth operation of the hotel during their shift, ensuring that all guests receive prompt attention and personal recognition.
The ideal candidate will have a strong background in hospitality management, with experience in leading teams and managing day-to-day operations.
You will be responsible for responding to guest needs, resolving any issues that may arise, supervising and supporting colleagues across the operation during busy periods, greeting and farewelling guests, conducting daily departmental briefings and providing input for regular team meetings.
Key Responsibilities:
* Oversee the operation of the hotel during their shift
* Ensure that all guests receive prompt attention and personal recognition
* Lead and manage a team of colleagues
* Respond to guest needs and resolve any issues that may arise
Requirements:
To be considered for this role, you will need to have:
A minimum of 1 year's supervisory/leadership experience within a hospitality operation
An approachable and professional personality
Strong knowledge of a hotel property management system such as Opera
Excellent customer relations, problem-solving, decision-making and time management skills
Benefits:
* Discounted car parking access
* Free meals on shift
* Laundered uniform supplied
* Paid birthday leave
* Paid parental leave
* Proactive paid wellness and mental health days
* Colleague discounts across IHG hotels
About Us:
We are proud to be part of the InterContinental brand and offer a range of benefits and opportunities for career growth and development.