Customer Service Representative
Location: South West Brisbane, QLD (near Ipswich) Work Type: Full-time | Onsite
An established and highly regarded Australian manufacturing business is seeking a Customer Service Representative to join its Brisbane-based team. Operating across the engineering and resources sectors in Australia and New Zealand, the organisation supports customers with high-quality products, technical expertise, and exceptional service. Their solutions are widely utilised across infrastructure, transport, mining, landfill, sports, and coastal engineering projects.
About the Role
This is a fast-paced, customer-focused role where no two days are the same. You will be the first point of contact for customers and play a critical role in ensuring accurate order processing and effective delivery coordination.
Key Responsibilities
* Processing customer orders and providing timely updates
* Answering inbound calls and responding to customer enquiries
* Preparing and issuing customer quotations
* Managing a high-volume shared inbox
* Updating and maintaining customer records in the CRM system
* Liaising closely with warehouse and internal teams to ensure customer requirements are met
Hours & Work Pattern
* Customer Service operating hours: Monday to Friday, 7:30am - 4:30pm
* Full-time shifts are 8 hours per day, including a 30-minute unpaid lunch break (7.5 paid hours)
* The team operates on a rotating roster, offering early start/early finish and late start/late finish shifts to support team and individual needs
About You
You are someone who genuinely enjoys helping customers and thrives in a busy, high-volume environment.
To be successful, you will have:
* Minimum 1-2 years' experience in a customer service role
* Experience handling high call volumes
* Basic experience using CRM systems
* Intermediate computer skills and the ability to learn new systems quickly
* Strong communication, time management, and organisational skills
* Experience working in a fast-paced environment (highly regarded)
* Australian citizenship or permanent residency (essential)
Salary & Benefits
* Salary: Approximately $67,500 per annum, commensurate with relevant experience
* Paid monthly
* Opportunity to join a stable, growing Australian organisation with a strong reputation in its industry
If you are passionate about delivering exceptional customer service and are looking for a long-term opportunity within a respected manufacturing business, we encourage you to apply.
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