Executive Manager - Service NSW Digital ServicesJoin to apply for the Executive Manager - Service NSW Digital Services role at NSW Department of Customer ServiceExecutive Manager - Service NSW Digital ServicesJoin to apply for the Executive Manager - Service NSW Digital Services role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$157,569.00/yr - A$189,561.00/yrExecutive ManagerSNSW Grade 11/12Location - Haymarket, Gosford or Parramatta1 x Ongoing Full-TimeExecutive ManagerSNSW Grade 11/12Location - Haymarket, Gosford or Parramatta1 x Ongoing Full-TimeAbout the Team:Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, the Digital Services division has successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.About the Role:Join Service NSW as the Executive Manager supporting our Chief Digital Officer (CDO). This is a pivotal leadership position where you'll serve as the right hand to the CDO, providing high-level strategic and operational support while managing a dedicated team. As a member of the Senior Leadership Team, you'll have significant influence on divisional direction and drive operational excellence. This role offers a unique opportunity to contribute to the digital division that impacts millions of NSW citizens through our award-winning digital products and services.Your responsibilities will include:Acting as the CDO's delegate in key forums, representing their position and priorities with authority and credibilityManaging complex stakeholder relationships and leading strategic negotiations to advance divisional objectivesOverseeing the development of high-quality briefing notes, ministerial correspondence, submissions and reports to support executive decision-makingProviding strategic advice on complex policy, planning and operational mattersImplementing and monitoring strategic and operational plans while managing divisional prioritiesLeading a team of professionals to deliver exceptional outcomesOrchestrating cross-divisional initiatives to drive senior leadership team performance and achieve critical business outcomesManaging divisional governance, including executive meetings and working groupsAnticipating and addressing emerging issues to minimize organisational riskAbout You:A proactive self-starter who can identify what needs to be done without direction, and who take ownership and accountability for delivering outcomesAn exceptional communicator who can translate complex information clearly for diverse audiencesA strategic thinker with strong project management capabilitiesSomeone with proven experience managing high-performing teamsA trusted advisor with outstanding judgment and integrityA resilient professional who thrives in fast-paced environments with competing demandsSomeone who demonstrates customer-centricity in all aspects of workA collaborative leader who builds strong relationships across the organisationStrong digital experience and understanding of digital operating environments is a strong preferenceOn your first day, you'll have:Demonstrated experience providing high-level executive support in a complex organisational settingStrong people management skills with a track record of developing high-performing teamsExceptional written and verbal communication abilities, particularly in preparing executive-level documentationAdvanced stakeholder management and negotiation capabilitiesProven ability to manage competing priorities and deliver under pressureExperience in strategic and operational planning and project managementA proven track record of exercising sound judgment and maintaining confidentialityEnergy and initiative to make things happenSupport office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.Salary Service NSW Grade 11/12, with the base salary for this role starting at $157,569 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Johnson via Lauren.johnson@customerservice.nsw.gov.au.Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: Wednesday 30th April 2025 at 9:59amTo be considered, please apply online with your Resume and a 2 - page Cover Letter outlining your suitability for the role.Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Lauren.johnson@customerservice.nsw.gov.au or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment processSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionAdministrativeIndustriesGovernment AdministrationReferrals increase your chances of interviewing at NSW Department of Customer Service by 2xGet notified about new Digital Services Manager jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 weeks agoSr. Marketing Manager, Digital Payments, Digital PaymentsSydney, New South Wales, Australia 2 weeks agoExecutive Manager Product Management – Secure Money Movement, Scams and FraudSydney, New South Wales, Australia 2 weeks agoSr. Marketing Manager, Digital Payments, Digital PaymentsSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoDigital Marketer (Client Facing Experience)Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 month agoEngineering Manager | Workflow AutomationEngineering Manager | Workflow AutomationSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 21 hours agoMount Pritchard, New South Wales, Australia 3 weeks agoSt Leonards, New South Wales, Australia $80,000.00-$110,000.00 2 months agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoChatswood, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSocial Media and Digital Marketing ManagerSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 2 weeks agoMarketing Manager - Digital, Brand & Community EngagementSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoRelationship Manager - Behaviour SupportSydney, New South Wales, Australia 2 weeks agoWe’re unlocking community knowledge in a new way. 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