About The RoleThe Credit Officer is responsible for collecting outstanding fees, including discussing individual circumstances and negotiating payment plans. You will manage your own debtor portfolio and work closely with internal stakeholders and the Credit Manager. This role could be based in Adelaide, Brisbane or Perth.Key ResponsibilitiesMaintain an assigned debtor portfolio, engaging professionally with clients in accordance with firm policies.Maintain accurate records of collection activities and all communications, including those with clients and internal stakeholders.Meet with partners to address outstanding accounts and make recommendations as needed.Escalate accounts as appropriate, including recommending credit provisions, work stoppages, final demands, or referrals for legal action.Work with Partners to ensure credit practices align with firm standards and policies.Assist with processing adjustments and reallocations.Resolve client fee queries within agreed timeframes, in accordance with firm policy.Manage the Accounts Receivable mailbox, delivering prompt and courteous responses to clients.Contribute to ad‐hoc credit and administrative tasks as required.Ensure strict compliance with the Privacy Act 1988.Skills RequiredStrong written and verbal communication skills.Excellent customer service, negotiation and dispute resolution abilities.Ability to build rapport and influence decision‐making.Confidence in working with executive leadership.Strong time management and organisational skills.Demonstrates initiative and a proactive approach.Ability to work both independently and collaboratively in a fast‐paced environment.Capable of taking direction and following instructions accurately.Ideal CandidateIntermediate to advanced Microsoft Office skills – Excel and Outlook in particular.2–5 years' experience in a similar role/background.Experience in Professional Services is preferred.Benefits Working for BDO you will be part of a growing and market‐leading professional services firm. Our national and global footprint provides opportunities to work on diverse client engagements, across a wide array of industry sectors. Our open and collaborative culture gives you access to partners and professional mentors to accelerate your career. We offer health and wellbeing benefits, financial and professional development support, fitness challenges, corporate health insurance, gym memberships, travel perks, and a BWell programme. Leave options include enhanced family support, cultural and religious leave, and the ability to purchase additional leave. You can give back through community initiatives via our BCaring programme.EEO Statement We are proud to be recognised as an Inclusive Employer for 2025‐2026 by the Diversity Council of Australia and a 2024‐2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).#J-18808-Ljbffr