Job Description
As a technical support specialist, you will be responsible for providing expert advice and assistance to customers in resolving complex software and hardware issues.
Key Responsibilities:
Research and resolve customer technical issues through thorough analysis and problem-solving skills
Liaise with the engineering team to resolve software and hardware bugs discovered during support investigations
Support the sales team by meeting with key customers in person and preparing them for customer engagements
Travel to customer locations to provide installation and configuration support for Advanced Navigation solutions
Collaborate with the Sales Team on qualifying, developing, and executing technical solutions that meet and exceed customer needs
Required Skills and Qualifications
To be successful in this role, you will need:
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and prioritize multiple tasks
Knowledge of software and hardware technologies used in navigation and autonomous systems
Experience in customer support or a related field
Benefits
We offer a competitive salary and benefits package, including:
Opportunities for professional growth and development
A dynamic and supportive work environment
Access to cutting-edge technology and training
About Us
We are a leading provider of navigation and autonomous systems, dedicated to delivering unrivaled capabilities and exceptional performance across land, air, sea, and space applications.