Salary
The Guest Service Agent is a vital position in our organization, and we offer a competitive compensation package to attract top talent. The salary for this role will be commensurate with experience.
Job Description
We are seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, providing a warm welcome and exceptional service every time. You will assist our guests with all aspects of their arrival and departure experience, including check-in, check-out, luggage assistance, and responding to guest requests. Your goal will be to create unforgettable moments for our guests.
Key Responsibilities
* Be the first point of contact and greet guests with a warm welcome
* Provide exceptional service to our guests in every interaction by anticipating their needs, responding promptly, efficiently, and courteously
* Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing room keys, handling credit cards, etc.
* Ensure the security of our guests and their possessions
* Handle guest complaints in a positive manner escalating as required
* Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests with room changes, dining bookings, etc.
Required Skills and Qualifications
To be successful in this role, you will need to possess excellent communication and interpersonal skills. You should have a strong ability to multitask, work under pressure, and maintain a high level of professionalism in a fast-paced environment. Additionally, you must be able to work effectively as part of a team and contribute to a positive and supportive work culture.
Benefits
We offer a range of benefits to support your physical and mental well-being, including access to on-site fitness facilities, employee discounts, and paid time off. We also provide opportunities for professional development and training to help you grow in your career.
Others
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.