Customer Support Officer (Dental Software)
Join Praktika as a Customer Support Officer
Praktika Online Dental Software is looking for a Customer Support Officer to join our growing support team.
We're looking for experienced Dental Assistants, Receptionists, and Practice Managers to transition their deep industry knowledge into a critical, non-clinical role.
In this full-time, Level 1 position, you'll be the first point of contact for our customers. You will handle support requests via phone and email, and your duties will include:
- Responding to and resolving customer issues, or escalating them when necessary.
- Logging and monitoring service requests in our help desk system.
- Providing training to customers on how to use our software.
- Creating and updating training manuals, FAQs, and knowledge base articles.
Who We're Looking For
The ideal candidate should have previous experience working in a dental practice and possess:
- Solid computer knowledge.
- A proactive, autonomous, and team-oriented approach.
Preferred qualifications include:
- Experience with Praktika or other practice management systems.
- Being a resident of Greater Melbourne.
What We Offer
Our company values a flexible work-life balance and offers a cohesive and supportive work environment with opportunities for career progression.
Additional benefits include:
- Flexible working arrangements with the option to work from home 1-2 days a week.
- Regular staff lunches and BBQs.
- A relaxed office dress code.
- A beautiful office located in the Tally Ho business park in Burwood East, with provided parking.
Compensation and Application
This is a full time position with an annual salary of $65k-$70k ($32-$35 per hour) plus superannuation, depending on your experience.
To apply, please click the 'APPLY' button and submit your resume.
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📌 Customer Support Officer (Dental Software)
🏢 Lizard Software
📍 Melbourne