What is The Role At Elastic, we have been "distributed by design" from our earliest days and our workplace philosophy and culture encourages and supports our Elasticians wherever they decide their "office" will be. We are evolving to an even more people-centric, experience-focused team to help build and nurture deeper connections across our global teams. As we continue to scale we are looking for a Workplace Experience Associate to join our team in our Sydney office and support the Elastician community in the surrounding area, to ensure that we drive an even stronger workplace & employee experience - both virtual and in-office. What you will be doing Effectively manage the day to day operations of workplace services including meeting room management, pantry & office supplies, employee lunch programs, vendor management, employee health and safety standards, compliance and procedures. Develop positive relationships with key-stakeholders and colleagues across APJ region to coordinate and deliver virtual or in-person events and activities in partnership with local teams and the Elastic Cares, Talent Brand and DEI teams. Be a champion for crafting a great Elastic Experience for our employees through onboarding and offboarding our Elasticians based in the Sydney office. Collaborate closely with the building management for maintenance works including fire hose reel, fire extinguishers, fire alarm, HVAC etc. Manage and coordinate ad hoc projects like Service Now updates, office move, branding as needed. Source and handle relationship with local vendors for events or other requirements. Record maintenance and asset management. Handle Audits and ensuring all are compliances are met. Processing all invoices and ensure to follow up till payments are made. Liaison with STPI, Police, Customs, Fire force and other local government authorities like Municipal Corporation, State government secretariat, state owned and power providers etc. Partner with other functions, Internal Events and within the Workplaces team to deliver "Elastic experience" in ways that bring together the people experience elements between space / design, events, wellbeing and workplace services. Learn and understand about our flexible workplace services to support and champion high-growth productive environments that benefit all employees. Maintain an active awareness and understanding of workplace experience trends and innovations that will be key to keeping our employee experience - virtual and in-office - fresh and relevant. Remotely support rest ANZ team. What You Bring 1 years dynamic customer service and hospitality experience in a workplace / facilities management industry (with IT and ITES industries). Ability to build effective work relationships at all levels. Excellent written / verbal communication skills. Strong problem solving, planning and troubleshooting and analytical skills. Effective listener and communicator, able to influence actions and outcomes. Proficiency with MS Word, Excel, PowerPoint, and GSuite required; Concur and ServiceNow a plus. Excellent follow-up and follow through with ability to stay on top of and anticipate competing and changing priorities. Excellent Listening and social skills and ability to communicate with discretion, diplomacy and tact. Positive demeanour, open-minded and empathic personality to support employee needs. A sense of humour and willingness to roll with the punches.