Switchboard Operator Job Description
The role of a Switchboard Operator is multifaceted and demanding. As the primary point of contact for staff, patients, relatives, and external agencies, they must possess excellent communication skills to effectively manage information and provide accurate patient enquiry information.
Key responsibilities include hospital switchboard operations, ensuring that calls are answered in an appropriate manner and all callers are treated with politeness and courtesy. This requires high levels of organizational and time management skills to coordinate multiple tasks efficiently.
Duties and Responsibilities
* Hospital Switchboard Operations – Answering calls and providing information in a clear and concise manner.
* Management of Hospital Paging System – Coordinating and managing the hospital paging system to ensure timely and effective communication.
* Receipt and Management of Emergency Codes – Processing emergency codes and coordinating responses accordingly.
* Providing Patient Enquiry Information – Accurately providing patient information to support efficient care delivery.
Selection Criteria
* Experience in a healthcare environment
* High level communication and organisational skills
* Strong computer literacy
* Sound typing skills
* Previous experience in a switchboard setting
As a key member of our team, you will be responsible for ensuring seamless communication and information flow within the hospital. If you possess excellent communication skills, strong organisational abilities, and a keen eye for detail, we encourage you to apply for this exciting opportunity.