Management (Hospitality & Tourism)
Full-time in person role
$77000+Superannuation
About the Business:
Palm Cove Management Pty Ltd (trading as 'The Palms at Palm Cove') is a boutique resort based in Palm Cove, Queensland, managing a collection of serviced apartments set amongst Balinese-inspired tropical gardens. We pride ourselves on delivering high-quality accommodation and an exceptional guest experience in a premium location in Far North Queensland. As we expand our business and form partnerships with European and international tourism partners, we require leadership that can bridge cultural and linguistic gaps for our diverse guest base.
The Role:
We are seeking an experienced and dedicated Hotel Service Manager to oversee the daily operations of our resort. This is a senior leadership role that combines front-of-house guest service with back-of-house service delivery, ensuring smooth and efficient operations across the business.
Key Responsibilities:
* Operational Leadership: Plan, organise, and oversee daily operations across housekeeping and front office functions to ensure maximum efficiency and service quality.
* Team Management: Directly supervise and lead a team of at least 8–10 guest services staff and room attendants, ensuring high standards of cleanliness, presentation, and safety.
* Financial Oversight: Assist with operational budgets, procurement, and staff payroll data using Reckon accounting software.
* Compliance: Ensure all operational procedures align with Australian hospitality standards and WHS requirements.
* Guest Experience: Manage guest enquiries, check-in and check-out procedures, and resolve escalated matters to maintain high guest satisfaction.
* Linen Supply Chain Management: Oversee the complete linen cycle, including inventory control, ordering, and ensuring quality standards for all apartments.
* Chemicals and Products: Manage the procurement and safe storage of specialised cleaning products and guest amenities, maintaining strict budget and inventory records.
Required Skills and Experience:
* Proven experience in hotel management, hospitality supervision or luxury retail management.
* Diploma or Advanced Diploma in Business, Management, or Hospitality is highly regarded.
* Must have experience in Channel Manager SiteMinder and staff payroll/scheduling software.
* Strong leadership skills with the ability to manage a diverse team in a fast-paced environment.
* Excellent communication skills for guest relations and administrative reporting.
* Given our international customer base, multilingual ability in European languages such as French, German, or Spanish is a distinct advantage.
* Solid understanding of premium hospitality standards and WHS compliance.
Pay: $77,000.00 per year
Work Location: In person