* Temporary Full-Time Exempt for up to 12 months
* Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
* Participate in on-call work as required
* Attractive salary, commencing from $133,637 up to $150,872 + 12% Super + 17.5% annual leave loading
* Up to 12 extra days off per year + 4 weeks annual leave
* Increase your take home pay with salary packaging, meal allowance, fitness passport and more
* Join the team enriching health in millions of ways every day through digital innovation
About the Opportunity
As an Application Specialist at eHealth NSW, you'll play a vital role in shaping the future of healthcare by ensuring critical digital applications run smoothly and continue to evolve. You'll apply your functional and technical expertise to deliver high-quality application support and drive meaningful service improvements that directly enable better healthcare outcomes across NSW.
Beyond the technical work, you'll be a trusted collaborator—building strong, influential relationships with stakeholders, customers, and colleagues. You'll contribute to a positive, inclusive workplace culture and work alongside passionate professionals who are united by a shared purpose: making healthcare easier, safer, and more effective through smart digital solutions.
You will be a part of eRIC team that provides 24/7 application support for the AICU and NPICU electronic record for ICU including management and configuration of medication catalogue.
Responsibilities
* Deliver trusted functional and technical application support, providing clear advice to stakeholders while building strong, collaborative relationships that encourage knowledge sharing and seamless cross‐team communication.
* Partner closely with the business to understand and translate process requirements, using engaging techniques such as workshops and facilitated discussions to clarify challenges, align stakeholders, and shape practical, user‐focused solutions.
* Design, configure, and maintain complex or large‐scale application solutions that meet organisational needs, supported by thorough testing and the creation of clear, high‐quality documentation and communications.
Qualifications
* You bring hands‐on experience working with clinical or digital health solutions in a shared services or clinical environment and understand how technology can meaningfully support patient care and frontline teams.
* You're a natural problem solver who can analyse complex clinical challenges, think critically under pressure, and translate issues into practical, effective solutions.
* You're highly organised and customer‐focused, able to prioritise competing demands, meet deadlines, and deliver outcomes that balance service excellence with stakeholder needs.
* Knowledge of and experience in the configuration and/or use of the eRIC application is desirable.
Benefits
* Flexible work options
* Professional growth and career development
* Allocated day off per month
* Salary packaging
* Various health and well‐being programs to support our team
Eligibility
* To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
* 'Exempt' is defined as a fixed term contract with a length greater than 13 weeks.
* If you currently reside outside NSW, please confirm in your application your willingness to relocate if successful.
* Recruitment may be used to create a Talent Pool for similar future roles over the next 18 months.
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