Job Summary
We are seeking a seasoned retail leader who can drive business growth, foster a positive work environment, and deliver exceptional customer experiences.
The ideal candidate will have a proven track record of motivating and empowering teams to achieve sales and performance goals, while maintaining high standards of visual merchandising and housekeeping.
Key Responsibilities
* Motivate team members to perform at their best, fostering a culture of positivity, engagement, and excellence.
* Develop strong and collaborative relationships with team members, aligning with company vision and objectives.
* Address employee relations proactively, supporting ongoing learning and development opportunities.
* Communicate effectively, ensuring alignment and trust across all levels of the organization.
* Provide team members with the knowledge and tools needed to deliver exceptional customer service.
Operational Excellence
* Oversee the daily operations of the store, ensuring efficiency and compliance with company policies.
* Maintain high standards of visual merchandising and housekeeping, creating an inviting shopping experience.
* Prioritize health, safety, and well-being by conducting regular risk assessments and maintaining a secure environment.
* Recruit, retain, and develop top talent to build a high-performing and motivated team.
Sales & Performance
* Implement strategies to meet and exceed sales targets and key performance indicators (KPIs).
* Take proactive steps to prevent loss and protect profitability.
* Make informed decisions using commercial insights, manage budgets effectively, and drive consistent results.
Customer Experience
* Lead by example in delivering exceptional customer service, ensuring every interaction is memorable.
* Address customer feedback thoughtfully and resolve issues to build brand loyalty.
* Represent the organization with enthusiasm and professionalism, ensuring a positive brand image.
* Build meaningful connections with the local community, inspiring loyalty through approachable and engaging initiatives.
Benefits
* A monthly bonus scheme offering achievable targets and additional rewards on top of base salary.
* A 50% colleague discount across Mt Warehouse and Animal, along with a twice-yearly uniform allowance.
* A generous colleague referral incentive.
* A stable, successful, and supported work environment.
* Length of service awards.
You are not just managing a store – you're shaping an experience and creating a legacy. Embrace the adventure and be the driving force of positive change.