Customer Service Representative – Martin Place
Commonwealth Bank – Retail Banking Services (RBS) Team – Sydney, Martin Place Branch
Roster (Part Time – 24 hrs per week)
* Monday: 9:30am – 4:00pm
* Tuesday: 9:30am – 4:00pm
* Wednesday: OFF
* Thursday: 9:30am – 4:00pm
* Friday: 9:30am – 4:00pm
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market‑leading products, services and technology.
What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.
Responsibilities
* Respond to customers' transactional banking needs, delivering a seamless customer experience.
* Process transactions including deposits, withdrawals, bank cheques, transfers & CommFX.
* Complete financial health checks to assess customers' needs, identify any changes or needs for specific products or services.
* Assist with Cash/ATM procedures.
* Educate and demonstrate in‑branch technology and digital banking options for customers.
* Adhere to the Bank's processes and procedures, including accurately reconciling transactions, reviewing customers' financial positions and championing a strong risk culture.
Qualifications & Skills
* Genuine passion for customer service and desire to start a career in banking.
* Interest in improving the financial wellbeing and lives of customers.
* Ability to ask the right questions, respond to customers' needs and refer them to relevant team members.
* Excellent communication skills and willingness to contribute to a collaborative culture.
* Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing holistic solutions.
What's Next
As part of our application process, you may be required to complete an online assessment. We'd encourage you to complete these steps within 48 hours of applying.
Benefits
Help customers make the right financial decisions and achieve their dreams.
How to Apply
If this role sounds like the perfect fit, apply today If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you need to apply through Sidekick to submit a valid application.
Accessibility
* We're aware of some accessibility issues on this site. If you require additional support, please contact HR Direct on .
EEO Statement
At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way.
Advertising End Date: 12/12/2025
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