Direct message the job poster from Cox Purtell Staffing Services
Recruitment Consultant Specialist | Corporate Services | Education and Medical | Australia Wide
Demand Planning & Customer Service Manager
Location: Sydney, NSW
Role type: Full-time, Permanent
We're working with a global leader in the healthcare space to recruit an experienced and commercially minded Demand Planning & Customer Service Manager. This role will lead demand forecasting, inventory planning, and customer operations across the ANZ region, supporting a premium product portfolio in the medical industry.
The Role
You will be responsible for end-to-end demand planning and customer service leadership, working closely with supply chain, sales, marketing, and regional teams to ensure forecast accuracy, stock availability, and service excellence.
Key Responsibilities
* Lead the ANZ demand planning process, collaborating across commercial and supply chain teams
* Manage and mentor the customer service team to deliver a high standard of support to healthcare professionals
* Maintain optimal inventory and stock flow across multiple SKUs and channels
* Drive improvements across S&OP, order-to-cash, and customer experience processes
* Report and analyse performance metrics including forecast accuracy, OTIF and service levels
You Will Bring
* Proven experience in demand planning and supply chain management
* Strong leadership skills and a passion for operational excellence
* Background in pharmaceuticals, medical devices, healthcare, or FMCG preferred
* Excellent communication skills and customer-centric mindset
* Proficiency with Excel and ERP systems (e.g. SAP, Oracle)
What's On Offer
* Leadership role within a globally recognised brand
* Collaborative and values-led team culture
* Opportunity to work across both strategic and hands-on elements of the supply chain
* Attractive salary and long-term career potential
Interested?
Apply now or reach out for a confidential discussion – beatrice@[youragency].com.au
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Supply Chain and Management
* Industries
Health and Human Services, Pharmaceutical Manufacturing, and Transportation, Logistics, Supply Chain and Storage
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