Overview
The ADC Cleared Escort Programme is looking for a detail-oriented, experienced and professional Operations Manager. The cleared escort team provides an internal service, providing construction and operations security escorts, who accompany uncleared personnel into data centre areas to ensure our work meets stringent regulations for access and security.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
The Escort Programme is the global resource provider to Infrastructure, Operations and Services teams for our regions. The Operations Manager portfolio is customer-centric, supporting new and existing regions.
And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
You will support an internal service, providing construction and operations security escorts to ensure our work meets stringent government regulations for access and security.
You will manage security resources across a geographically dispersed and global programme. You will work with multiple partners across a matrixed organisation to understand their use of uncleared labour. You will help define the right cleared escorting support to meet their needs. You will work with escort vendors to procure and then manage a central pool of escorting resources, aligned to that demand, making sure each team has the resources they need, when they need them. You will oversee the training and performance of the security escorts.
Responsibilities
* Communications (Stakeholder, Customer, and Vendor) Resource vendor management
* Demand forecasting and utilisation
* Escort clearance processing, training and delivery
* Resource prioritisation and scheduling
* Escalation reporting and management
* Reporting (financial, business analytics and voice of the customer) in written format.
Qualifications
This position requires that the candidate to hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)
Basic Qualifications
* 3+ years of programme or project management experience
* 3+ years of experience managing vendor relationships, including procurement, performance management, and resource coordination
Preferred Qualifications
* 3+ years of driving end to end delivery, and communicating results to senior leadership experience
* 3+ years of driving process improvements experience
* Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organisation
* Understanding of the Australian Government's Protective Security Policy Framework (PSPF)
Acknowledgement
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn\'t listed, please contact your Recruiting Partner.
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