As one of Victoria’s fastest‑growing municipalities, Cardinia Shire Council is an innovative and community‑focused organisation committed to delivering high‑quality services for our residents. We’re driven by curiosity, continuous improvement, and a genuine passion for creating a thriving, connected, and sustainable place to live and work.
We’re invested in our people and champion a culture where diverse perspectives are valued, learning is encouraged, and your contribution has real impact. If you’re motivated, community‑minded, and looking to build a meaningful career in local government, you’ll find opportunity and purpose here at Cardinia
About the opportunity
As one of the first contact points for community members at the Cardinia Cultural Centre (CCC), this position is integral to delivering exceptional customer service and managing administrative responsibilities at the front counter.
This role will require you to work Tuesday to Saturday 8:30am – 5pm at the Cardinia Cultural Centre located in Pakenham.
You will make an impact by
* Delivering a positive customer experience through face-to-face interactions at CCC and other Council facilities.
* Responding to enquiries with accurate and relevant information, upselling, and making recommendations to increase business for CCC.
* Performing duties within agreed customer service levels to enhance the reputation of CCC and Council.
* Relaying community feedback and suggestions regarding services, events, and Council procedures to the Senior Operations Officer.
* Utilising technology across multiple platforms to provide efficient service.
What you will bring
* Demonstrated skills in providing excellent customer service in a positive and efficient manner to all internal and external customers.
* Ability to use technology across multiple platforms.
* Effective communication skills through various channels (phone, face-to-face, online, email).
* Experience in explaining event details, payment processing requirements, and other relevant information.
* Responsibility for completing end-of-day functions related to handling cash, cheques, EFT, and other financial transactions.
* A proactive approach to improving customer service and operational efficiency.
* Strong organisational and multitasking abilities.
* Experience in ticket building and ticket sales will be looked upon favourably, however training will be provided.
Ready to make a difference at the Cardinia Cultural Centre? Apply now and join us in delivering exceptional service to our community!
Why work with us
* Opportunities to work on innovative and impactful initiatives that make a real difference to the community.
* Professional development opportunities, including training and education programs, and leadership development initiatives.
* A commitment to sustainability and environmental stewardship, with initiatives to reduce the Council's carbon footprint and promote sustainable practices in the community.
* A focus on work-life balance, with programs and initiatives designed to support employees' physical and mental well-being.
* Discover these benefits and how we support and value our employees throughout their career journey. Click here.
To apply
* Please complete the online application form, including your resume and a brief cover letter demonstrating your suitability to the role.
* Applications close, 21st April 2026
* For further information regarding the role Anna Reid, Coordinator Arts & Creative Industries on 03 5943 4*** or refer to the position description.
Cardinia Shire Council is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTIQ+ and people from culturally diverse backgrounds to explore career opportunities with Cardinia Shire Council. If you have any support or access requirements, we encourage you to advise us at the time of application by contacting us on 1300 787 ***.
All successful applicants will be required to undertake a National Police Check and pre-employment medicals. Certain positions may also require a Financial Background Check, Traffic Check or Working with Children Check.
You must have valid Australian Working Rights to be considered for this role.