Role Overview
iStore is a family-owned Australian business that prioritizes inclusivity, safety and cultural harmony. The Monitoring Officer will oversee monitoring-related issues across PV, EV chargers and home-energy hardware at our Rockingham Operations.
Responsibilities
* Troubleshoot monitoring concerns by assessing and implementing software updates.
* Analyse portal data to identify faults or production issues and provide detailed reports.
* Manage access to portals for customers and authorised third parties.
* Address grid voltage reduction issues.
* Assist in creating process documentation, workflows and How-to guides.
Key Qualifications
* Prior experience in a similar role is preferred but not essential.
* Solid understanding of IT systems – networks, connectivity, cloud platforms, apps and modems/routers.
* A fast learner with strong problem-solving skills.
* Excellent communication skills and customer-centric mindset.
* Ability to work as part of a team (culture fit is important).
Benefits
This role offers the opportunity to be part of a dynamic team and contribute to the success of iStore.
What We Offer
* Opportunities for professional growth and development.
* A collaborative and inclusive work environment.
* Competitive compensation and benefits package.