This purpose‐led brand creates stunning, ethical and sustainable fine jewellery, with showrooms across Australia and New Zealand and an exciting international expansion on the horizon.
With a strong focus on delivering exceptional, personalised experiences to their valued clients, the business operates as a digital‐first brand, seamlessly blending superior craftsmanship with modern technology to create timeless pieces. Sustainability sits at the core of everything they do, ensuring each piece is as responsible as it is beautiful.
We are now seeking an experienced Showroom Manager to lead our Adelaide showroom.
Key Responsibilities
* Leading client appointments and communications (both in‐store and online), ensuring exceptional experiences and adherence to processes
* Overseeing after‐care services including resizing, repairs, and warranty claims with accuracy and efficiency
* Driving key sales and communication metrics while maintaining a premium client experience
* Championing the brand's ethical values, community initiatives, and overall mission
* Managing rostering, workforce planning, and team development
Key Qualifications & Experience
* Proven experience managing a large retail team, ideally within jewellery or luxury retail
* A strong focus on creating a culture of care and exceptional client experiences
* Confidence with systems, including booking platforms and rostering tools, with the ability to quickly learn new technology
* A proactive, solutions‐focused mindset with the ability to think innovatively and lead through challenges
Benefits
* A supportive and collaborative team environment
* Employee Assistance Program (for you and a family member)
* Generous staff and friends & family discounts
* Team events and wellbeing initiatives
* Paid volunteer leave and sponsorship of a child in South East Asia or Africa in your name
* The opportunity to grow your career within a globally expanding brand
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