Join to apply for the
Customer Service Officer
role at
CSBP Fertilisers
We are looking for a Customer Service Officer to join our team at the Kwinana site to support scheduling and delivery operations during our busy season.
Overview
9-month full time, fixed-term contract starting Dec 2025 / Jan 2026 with potential to transition into a permanent role.
Responsibilities
Provide high-quality customer service in a busy, customer-facing role
Support customers and carriers at our Kwinana site to ensure smooth operations
Coordinate arrival and despatch of granular and liquid fertilisers
Conduct inductions and provide training on despatch systems
Manage appointments and ensure compliance with loading guidelines
Maintain accurate customer and vehicle records
Champion safety culture and ensure compliance with HSE standards
About You
A background in customer service, with a high level of integrity
Excellent phone manner and overall communication skills
High level of attention to detail and ability to work unsupervised
Strong organisation skills with the ability to handle and prioritise multiple tasks
Experience using computerised sales systems and proficient in MS Office applications
High level of problem solving capability and the ability to learn new systems quickly
Ability to handle a high volume of work & challenging situations
Ability to work in a flexible work environment
Ability to work on a rotating shift roster, including early starts, late finishes and the occasional Saturday shift
Strong mathematical skills
Experience in the transport industry and using weighbridges will be highly regarded but not essential (full training provided)
We value our employees by offering
Competitive remuneration
Employer parental leave payment up to 18 weeks
Ongoing professional development and career opportunities across our diverse businesses and the Wesfarmers Group
Access to a range of employee benefits across WesCEF and Wesfarmers
Why WesCEF?
We are committed to building a talented, engaged and diverse team who reflect the communities we work within. Our work environment embraces diverse thinking, skills and experiences to deliver innovation and improved business results.
We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people.
Applications
Applications close 5pm AWST Wednesday 22 October 2025. Our recruitment process may include psychometric assessment, police checks, medical, drug and alcohol testing, right to work checks, qualifications, due diligence, and reference checks. We reserve the right to commence the recruitment process prior to the closing date. Agency applications will not be accepted.
Seniority level
Not Applicable
Employment type
Contract
Job function
Other
Industries
Farming
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📌 Customer Service Officer
🏢 CSBP Fertilisers
📍 Kwinana Beach