Technical Delivery Manager(On-site), HQ/ Gold Coast
Location:Gold Coast
Closing Date: 31 Jul 2025 AEST
Be part of a company that is one of a kind in its culture, spirit and passion. Join a proud & growing team that offers quality, hassle free & affordable travel experiences.
The Opportunity
As a Technical Delivery Manager, you'll take ownership of the successful delivery, development, and support of key operating systems and technical teams critical to TripADeal's business operations.
Managing a team of up to five and overseeing a portfolio of systems while collaborating closely with cross-functional teams, this role requires a hands-on approach to delivering technology solutions, ensuring seamless system operations, managing vendor relationships, and providing proactive technical leadership to support TripADeal's strategic goals—and help make travel dreams come true
Organisational Structure
Reporting to the Head of Technology, this role can be based in our Byron Bay HQ or Varsity Lakes office 100% onsite, working Monday to Friday, 8-4pm or 9-5pm - you choose This role will directly manage up to 5 direct reports, with scope to build out the team as time goes on, and manage key vendor relationships, as well as work closely with cross-functional teams to achieve goals and objectives.
A Day in the Life
* Manage the operational support of core critical business systems, including Salesforce, AWS (Connect, S3, Lambda, EC2), Google Workspace, and other platforms.
* Proactively monitor system performance, troubleshoot issues, and optimise solutions to enhance operational efficiency in a timely and efficient manner.
* Support security initiatives and ensure compliance with industry best practices.
* Work closely with other teams and external vendors to ensure seamless system functionality, integration, and efficiency.
* Lead the delivery of technology projects, ensuring they are completed on time, within scope, and within budget.
* Develop and maintain project roadmaps, milestones, and status updates, effectively communicating progress to stakeholders, including Senior Leadership Team.
* Identify and mitigate risks, troubleshoot challenges, and implement scalable solutions that enhance system performance.
* Manage technology solutioning, ensuring the right tools and methodologies are applied to meet business objectives.
* Provide technology expertise in system integrations, ensuring smooth implementation with minimal disruption.
* Manage vendor relationships, including contract negotiations, performance monitoring, and service quality assurance.
* Act as a bridge between technical and non-technical teams, translating business requirements into technical solutions.
To Be a Front Running Candidate
* Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
* 5+ years of experience in technology delivery or IT leadership roles.
* Strong experience with Salesforce, AWS, Google Suiteor similar enterprise software solutions.
* Proven track record of successfully managing the delivery of technical solutions in a fast-paced environment.
* Experience managing vendors and third-party service providers.
* Strong analytical, problem-solving, and troubleshooting skills.
* Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
* Experience working with senior leadership or C-suite executives.
* Experience in the travel industry, an ASX-listed company or large enterprise environment would be highly regarded.
This is a management role requiring hands-on action and delivery and would suit someone who is keen to roll their sleeves up, work collaboratively, and support the business to be successful.
Why TripADeal?
* Competitive salary package, training & career progression
* Fun, casual work environment where shoes are optional
* Regular social get togethers
* Staff travel discounts on air travel, accommodation and holidays
* $1,040 per annum of Subsidised gym memberships
* Employee Assistance Program
* Savings and discounts on groceries, shopping, entertainment, and more
* Volunteer leave as part of giving back to the local community to give back to the local community
* Generous parental leave support program
See your next destination as Technical Delivery Manager for TripADeal? Your future pathway is just one click away. Apply now
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Working with TripADeal
OurCore Belief
Travel is an experience that should beenjoyed
by everyone and we'reproud to make it an affordable option for all.
OurMission
To make travel dreams come true.
To deliver quality travel experiences that areeasilyaccessibleand hassle-free.
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o A requirement of Qantas is that all staff obtain an Australian Security Identification Card (ASIC) which involves a thorough background check. Do you accept obtaining this card would be a requirement of landing the role, including covering costs to obtain your identification documents if needed? *
o Yes
o No - please let us know if you have any queries in the interview.
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o This is a 100% in office role that cannot be performed remotely. Does this position still suit you? *
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o Do you currently live in the region you want to work from? *
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o Do you have any secondary interests that you think could create a conflict of interest if you were successful in landing this role? For example, will you run your own travel business, or work for a business that competes with TripADeal. *
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o Are you planning to take any leave within the next 6 months? If yes, please provide dates. *
o What's your expected annual base salary? *
o What weren't you getting from you last/current role that has made you look elsewhere? *
o Is there anything else that you'd like to share about yourself?
o Our interview process involves confidential and sensitive business information. Please note that we kindly ask that you don't record, save, transcribe, or share any part of the interview — and that you don't use any outside help (including AI or other tools) during the process. *
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o I acknowledge that TripADeal will respond to my application via email in the first instance and that TripADeal emails may, from time to time, land in spam or junk inboxes. *
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Everyday is different here. From dealing with on tour emergencies, to booking customers onbucketlist package holidays. It's so good to learn new things about countries I haven't been to orwould have never thought of travelling to. There's always something new to experience here
I started as a travel consultant less than a year ago, TripADeal has given me the opportunitytolearn from other departments, take on new exciting tasks, and develop into a leadership role
Terms & Conditions
TripADeal may collect personal information during the recruitment process including IDinformation such as your name, postal or email address, telephone numbers, licenses, date ofbirth, your resume and related material, your work history and education history and anyother information we consider necessary for TripADeal's recruitment process.
TripADeal may collect information directly from you, or where relevant, from a third partywith your consent. For example, TripADeal may seek information about your prior employmenthistory through reference checks, your eligibility to work in Australia through a visastatus check, or any other information through publically available networking sites such asFacebook, Instagram and LinkedIn. If your application for employment is successful and youare offered employment with TripADeal, as a condition of employment, TripADeal will ask youfor evidence of your identity and legal entitlement to work in Australia. We will also askfor personal information, such as emergency contact details, tax file number and bankaccount details which will form part of your employee file.
TripADeal may use your personal information in order to assess your application forpositions at TripADeal and invite you to apply for future positions of interest to you,unless you notify us that you do not wish for this to occur. We may disclose your personalinformation to related companies of TripADeal for the purpose of enabling those companies toconsider you, and contact you, in relation to future positions of interest with TripADeal orits related companies.
TripADeal will store your personal information in accordance with its general privacypolicy, available here. If you wish to access or correct any of your personalinformationheld by TripADeal, please use the contact details set out on the privacy policy page.
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