Start your mission volunteer experience with The Salvation Army today! We are looking for compassionate people who share our mission and values and are ready to commit to a challenging and rewarding role with Salvos Stores.
The Salvation Army's retail arm, Salvos Stores, operates over 400 stores across Australia, including online. As a Volunteer Retail Assistant, you will help support store operations, provide excellent customer service, and assist in raising funds for life‐changing programs.
About You
* Friendly and approachable: enjoy working with a team and building friendships with customers and colleagues.
* Positive attitude: bring a can‐do spirit to the role, even in challenging situations, to maintain a motivating environment for yourself and others.
* Follow instructions and seek help when needed: be open to guidance, willing to follow instructions, and comfortable asking for help to ensure tasks are completed correctly.
* Integrity and honesty: demonstrate strong moral principles, be honest in all actions, and approach your role with a sense of responsibility.
* Alignment with values: demonstrate a willingness to work in line with The Salvation Army's mission and values, while adhering to official policies and procedures to maintain a respectful and ethical environment.
What You'll Be Doing
* Greet customers: welcome each customer with a warm, friendly, and approachable attitude to create a positive shopping experience.
* Assist with inquiries: provide clear, helpful information to customers, answer any questions, and guide them as needed.
* Support Donor Care Program: assist in receiving donated goods, ensuring proper handling and communication with donors as part of the Donor Care program.
* Process donated goods: assess the condition, functionality, and suitability of donated items according to production guidelines to ensure quality and usability; follow agreed‐upon pricing standards to accurately price items for sale in store.
* Stock and display: place priced items on the sales floor in their allocated areas, ensuring a neat and organized presentation for customers; assist with visual merchandising of products to enhance the store's appearance.
* Maintain cleanliness: regularly clean items, the sales floor, and staff areas to ensure a pleasant, tidy, and safe environment.
* Waste management: follow waste management guidelines in line with our sustainable practices, ensuring that all waste is handled appropriately.
* Ensure safety: maintain a safe environment for customers, visitors, and staff by consistently adhering to safe work practices and guidelines.
* Health and safety: be mindful of your own health and take care of the health and safety of others around you, including customers and colleagues.
Important Note
Volunteers must be 15 years of age and older. The Salvation Army is an Equal Opportunity Employer that provides an inclusive work setting and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions, and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. The Salvation Army is a child‐safety organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.
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