Key Roles and Responsibilities:
* Solve intricate hardware and software problems with confidence and efficiency.
* Provide exceptional support through clear communication and a customer-centric approach.
* Manage incidents and service requests using IT service management tools, ensuring timely resolution and compliance with service level agreements.
* Collaborate with cross-functional teams to enhance systems and streamline processes.
* Contribute to major IT projects and support change initiatives.
* Maintain accurate documentation and build out knowledge base resources.
* Identify opportunities to improve workflows and elevate the user experience.
* Stay current with emerging technologies and best practices.
The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a solid understanding of operating systems, software, networking, and hardware.
What We Offer:
* Flexibility in work arrangements – we recognize that everyone is unique.
* Professional growth opportunities – your success is our priority.
* Support during parental leave – we provide both parents' leave and their transition back to work.
* Opportunities for socialization – our social calendar is full of virtual and face-to-face events to keep us connected.
* A positive work environment – from the city views, coffee on tap, and team buzz, Capricorn is a great place to be.
* A range of benefits – our team actually uses our reward and recognition program, wellness program, additional leave purchase, and more.
* Amazing Perks – unlock amazing benefits at Capricorn. We offer all staff Free Gym Membership near the office, Discounted Private Health benefits, and brand-new working from home kits to get you started
Join a fast-paced, people-focused tech environment where you can make a real impact and grow with our community.